IT Support Engineer (Female Only)

Job Description:

Job Title: IT Support Engineer (Onsite)

Department: Technical Support / IT Services

Employment Type: Full-Time

Work Location: Tamabaram/Oragadam/Kanchipuram

Experience: 13 Years

Qualification: Diploma / B.E. / B.Tech / B.Sc. / BCA / Any IT-related qualification

Key Responsibilities

• Provide technical support.
• Troubleshoot and resolve desktop, laptop and workstation hardware issues.
• Install, configure and troubleshoot Windows 10/11 operating systems.
• Install and configure MS Office, Outlook, antivirus and other business applications.
• Troubleshoot Outlook, Microsoft 365 and email-related issues.
• Configure desktops, laptops, printers, scanners and other peripherals.
• Diagnose hardware failures and coordinate for replacement of faulty components.
• Perform RAM, SSD/HDD, SMPS, motherboard and other hardware replacements.
• Troubleshoot LAN, Wi-Fi, Internet and basic networking issues.
• Configure network printers and troubleshoot printer-related problems.
• Perform preventive maintenance and system health checks.
• Support user onboarding, system deployment and IT asset installation.
• Maintain service reports, service tickets and customer visit records.
• Follow assigned SLA and ensure timely closure of support calls.
• Escalate complex server, firewall, network or software issues to the respective technical team.
• Coordinate with vendors/OEMs whenever required.
• Maintain proper documentation of customer systems and service activities.
• Provide basic technical guidance and training to end users.
• Required Technical Skills
• Windows 10 / Windows 11 troubleshooting
• Desktop & laptop hardware troubleshooting
• MS Office / Microsoft 365
• Outlook configuration and troubleshooting
• Printer & scanner troubleshooting
• Basic LAN / Wi-Fi / TCP/IP knowledge
• DNS / DHCP basics
• Basic Active Directory knowledge
• Antivirus installation and troubleshooting
• Remote support tools
• Basic networking and peripheral configuration

Mandatory Requirements

• Good communication and customer-handling skills.
• Ability to work independently.
• Smartphone with internet connectivity.
• Should maintain professional behaviour.

Preferred Skills

• Experience in AMC / IT service support.
• Knowledge of Microsoft 365 administration.
• Basic knowledge of networking and firewall configuration.
• Experience with CCTV, biometric attendance systems or other IT peripherals will be an advantage.
• Experience with ticketing/service management systems.

Key Performance Indicators

• Timely resolution of service calls.
• SLA compliance.
• Customer satisfaction.
• Proper service documentation.
• First-time resolution of technical issues.
• Professional customer communication.
• Timely escalation of unresolved issues.

Additional: Food and Cab will be provided as per company policy.

Working Pattern: Monday to Friday | Full-Time

*Immediate Joiners Preferred*