IT Support Engineer-1

Digantara is a leading Space Surveillance and Intelligence company focused on ensuring orbital safety and sustainability. With expertise in space-based detection, tracking, identification, and monitoring, Digantara provides comprehensive domain awareness across all regimes, enabling end-users to gain actionable intelligence on a single platform. At the core of its infrastructure lies a sophisticated integration of hardware and software capabilities aligned with the key principles of situational awareness: perception(data collection), comprehension(data processing), and prediction (analytics). This holistic approach empowers Digantara to monitor all Resident Space Objects(RSOs) in orbit, fostering comprehensive domain awareness.

Why Us

• Be part of a collaborative and innovative environment where your ideas and skills make a real difference to the entire space realm.
• Push the boundaries with hands-on experience, greater responsibilities, and rapid career advancement.
• Competitive incentives, galvanising workspace, blazing team—pretty much everything you have heard about a startup.
  
  

Ideal Candidate

We are seeking an IT Support Engineer I to manage day-to-day IT operations and provide technical support for end-user computing and workspace technology

Responsibilities

• Manage and support Windows and Mac laptops, including setup, configuration, troubleshooting, and maintenance
• Provide technical support for printers, scanners, and other peripheral devices
• Troubleshoot and resolve WiFi connectivity issues for end users
• Manage meeting room technology, including AV equipment, video conferencing systems, and display screens
• Respond to IT support tickets and requests in a timely manner
• Perform hardware and software installations and upgrades
• Maintain inventory of IT equipment and assets
• Manage hardware and software asset lifecycle including deployment, tracking, and disposal
• Document technical procedures and maintain knowledge base articles
  
  

Qualifications

• 1-3 years of experience in IT support or help desk role
• Strong knowledge of Windows and macOS operating systems
• Experience with printer management and troubleshooting
• Understanding of wireless networking basics
• Experience with hardware and software asset management
• Excellent customer service and communication skills
• Ability to work independently and prioritize multiple task
  
  

General Requirements

• Strong leadership capability with the ability to influence cross-functional stakeholders.
• Comfortable working in a lean startup culture with high autonomy and accountability.
• Ability to communicate effectively with both deep technical teams and senior business stakeholders.
• Willingness to work from the Bengaluru office and collaborate closely with cross-functional teams.
  
  

Job Location: Hebbal, Bengaluru