IT Support Business Analyst Distribution Module

Job Description is for an IT Support Business Analyst Distribution Module (Pharmaceutical Industry), requiring around 5 years of experience in pharmaceutical distribution operations and distribution application support.

Role overview:

The role combines three major responsibilities:

• Application Support: Supporting distributors, field staff and corporate marketing teams in using the DISHA distribution application.
• Business Analysis: Understanding business requirements, coordinating with business teams and vendors, and implementing system improvements.
• Distribution Operations & MIS: Managing master data, sales uploads, month-end closing, schedulers and business reports.

1. Support end users Distributors, Field Staff, Corporate Marketing Staff on business application.

2. Resolve day-to-day issues by coordinating between vendor and users.

3. Coordinate with vendors for new developments, bug fixes & resolving day-to-day issues

4. Prepare user manual, Support and provide training to field staff and corporate marketing staff.

5. Manage Master data like Customer, Product etc.,

6. Manage data corrections related to division, HQ & Product

7. Test & implement new developments / requirements in DISHA

8. Coordinate with Business Team for new requirements & improvements.

9. Generate reports or MIS as required by the business team.

10. Uploading of online sales, direct sales & exception customer sales into DISHA.

11. Support Month End Sales Closing & new month Opening activities.

12. Maintain and update the Schedulers regularly depending up on the business

requirement.

Qualification: Any Degree

Domain: Working distributors software in the Pharma.

Experience: 1 years in distribution department and experience in handling in the

distribution applications