It Support Associate

Role & responsibilities

Responsibilities include, but are not limited to:

1. Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
3. Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
4. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
5. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
6. Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
7. This role will be working from Bangalore (BLR18) Corporate office.

Basic Qualifications

- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
- Any computer science background (10+2+3 years of full time education)
- Skill- Min 3 months to 1 year experience in helpdesk /Service desk /Network support /Desktop support

Preferred Qualifications

- Bachelor's degree or above in computer science or equivalent