IT Support and operations Admin

Role Overview

We are looking for an IT Operations & Admin Executive to manage user lifecycle, identity & access, endpoints, and day-to-day IT operations across Microsoft 365 and SaaS tools. The role focuses on ensuring secure access, smooth IT operations, and a strong end-user experience.

Key Responsibilities

• Manage onboarding and offboarding across Microsoft 365 and SaaS tools
• Administer Microsoft Entra ID (MFA, RBAC, SSO, Conditional Access)
• Handle Windows & macOS device management using MDM tools (Intune/Jamf)
• Provide L1/L2 IT support for hardware, software, and access issues
• Manage SaaS applications, SSO integrations, and license optimization
• Maintain IT asset inventory and handle procurement & audits
• Automate workflows using Power Automate / PowerShell / scripting
• Ensure security, compliance, and zero access leakage
• Support basic network operations (Wi-Fi, VPN, connectivity)
• Maintain documentation, SOPs, and access records

Requirements

• 2-4 years of experience in IT Operations / IT Administration
• Strong hands-on experience with Microsoft 365 & Entra ID
• Solid understanding of IAM concepts (SSO, MFA, RBAC)
• Experience managing Windows & Mac environments
• Familiarity with SaaS tools, endpoint management, and MDM solutions
• Basic scripting knowledge (PowerShell or similar)
• Understanding of networking fundamentals

What We're Looking For

• Strong ownership and attention to detail
• Problem-solving mindset with focus on automation
• Ability to manage both IT operations and end-user support
• Good communication and collaboration skills