IT Support and Customer Support

• Experience Required: 2 months – 2 years 
• Night shift Allowances+ Cab
• Rotational Shift 
• Location: Wells Fargo Office, Bengaluru and Hyderabad
• Work Mode: 5 Days Work From Office (No hybrid option)
• F2F Interview - 1 Round

Position Summary

Key Requirements

• Strong knowledge of computer hardware, software, applications, operating systems, and basic networking.
• Excellent communication and customer service skills.
• ITIL certification preferred.
• Experience in Incident Management, Service Requests, troubleshooting, ticketing, and SLA adherence.
• Ability to resolve issues remotely and escalate complex incidents when required.
• Experience with knowledge base and ticket documentation.