IT Support Analyst

About Bradken

Bradken is a global leader in innovative wear solutions and custom-engineered products for the resources sector. For our more than 3,000 people, that global reach creates opportunities to share expertise, solve meaningful challenges and grow through new experiences. Together, we help the resources sector sustainably advance society.

About The Role

Reliable enterprise systems are critical to keeping Bradken's operations running efficiently. In this role, you will provide hands-on support for Bradken's ERP system and associated business applications, helping users resolve issues, maintain system performance and ensure business processes operate smoothly.

Working across support, administration and continuous improvement activities, you'll contribute to the reliability, security and ongoing enhancement of enterprise applications. Your work will directly support users across the business while helping improve system effectiveness and user experience.

In This Role, You Will

• Provide first and second-level support for ERP applications, investigating and resolving incidents and service requests within agreed service levels.
• Administer ERP user access, security settings and approved configuration changes to maintain secure and reliable system performance.
• Support business users through troubleshooting, guidance and training to improve system adoption and effective use of ERP applications.
• Assist with ERP testing, upgrades, patching and business change activities while minimising disruption to business operations.
• Monitor ERP jobs, interfaces and scheduled processes, escalating issues appropriately and coordinating with stakeholders and vendors to support resolution.
• Develop support documentation and knowledge articles while identifying opportunities to improve ERP processes, usability and support practices.
  
  

What You'll Bring

• Tertiary qualification in Computer Science, Information Systems, Information Technology or a related discipline.
• 2-4 years experience supporting enterprise business applications, preferably an ERP platform such as Epicor.
• Demonstrated experience investigating, troubleshooting and resolving application incidents and service requests in a production support environment.
• Experience administering ERP user access, security settings and system configuration changes.
• Experience supporting business processes through enterprise applications and assisting end users with issue resolution and system usage.
• Knowledge of IT service management practices, including incident, problem and change management.
• Experience supporting ERP testing, upgrades, patching activities or system enhancements.
• Experience creating and maintaining technical documentation, support procedures or knowledge articles.
  
  

Please note: This role is based in Coimbatore. We are seeking applicants who are currently based in Coimbatore or are willing to relocate to Coimbatore at their own expense. Relocation assistance is not available for this position.

Why join Bradken

At Bradken, you'll do work that matters. Whatever your role, your contribution helps solve real challenges for our customers and supports safer, more efficient and more sustainable resource operations.

You'll join a team that values different perspectives, shares expertise and has the courage to challenge how things are done. We support your growth through hands-on experience, learning and development, and opportunities to work across functions and locations. Safety, respect and wellbeing come first, so you can do your best work and enjoy life beyond it.

We Offer

• A safety-first culture
• Competitive pay and benefits
• Flexible work options, where the role allows
• Learning and development opportunities
• An Employee Assistance Program for you and your family
  
  

Our hiring process

As part of our selection process, we may invite you to complete a one-way video screening at a time that works for you. This helps us provide a fair and consistent experience when working across locations and time zones. If you need an adjustment or an alternative format at any stage, please let us know.

Before commencing employment, you will be required to complete a psychometric assessment and a pre-employment medical, including drug and alcohol testing.

We respectfully request no recruitment agency approaches.

Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business needs.