IT Specialist

1. Computer & Laptop Support

• Install, configure, and maintain desktops, laptops, monitors, printers, scanners, and other IT hardware.
• Troubleshoot hardware, Windows OS, driver, software, and system performance issues.
• Install and configure Windows and required applications.
• Perform hardware upgrades, RAM/SSD replacement, formatting, and OS installation.
• Maintain IT asset records and track hardware allocation.

2. Networking

• Install, configure, and troubleshoot LAN/WAN networks.
• Manage switches, routers, Wi-Fi access points, and network cables.
• Troubleshoot IP, DNS, DHCP, internet, and network connectivity issues.
• Configure shared folders, network printers, and user access permissions.
• Monitor network performance and resolve connectivity issues.

3. Server & Data Management

• Provide basic support for Windows Server and file-sharing environments.
• Manage user access and shared-folder permissions.
• Monitor backup systems and ensure important company data is backed up.
• Troubleshoot server, storage, and network-related issues.

4. CCTV & Security Systems

• Maintain CCTV cameras, NVR/DVR systems, and related networking.
• Troubleshoot camera connectivity and recording issues.

5. User Support

• Provide technical support to employees through onsite and remote assistance.
• Resolve IT-related Issues and user complaints timely.
• Support email, Microsoft Office, browsers, printers, scanners, and other business applications.
• Provide remote support to branch offices when required.

6. IT Security & Maintenance

• Install and maintain antivirus and endpoint security.
• Ensure regular Windows and software updates.
• Follow company IT security and data-protection policies.
• Identify and report potential security risks.

7. IT Inventory & Vendor Coordination

• Maintain records of computers, laptops, networking equipment, accessories, and other IT assets.
• Coordinate with external IT vendors/service providers for repairs and AMC services.
• Maintain warranty, AMC, repair, and replacement records.
• Recommend hardware replacement or upgrades when required.

Required Skills

• Strong knowledge of computer hardware troubleshooting.
• Good knowledge of Windows installation and configuration.
• Knowledge of LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi, routers, and switches.
• Knowledge of printer and scanner troubleshooting.
• Basic knowledge of Windows Server and Active Directory is preferred.
• Knowledge of CCTV/NVR/DVR networking.
• Good troubleshooting and problem-solving skills.
• Ability to provide remote and onsite technical support.
• Good communication and coordination skills