IT Solutions Manager

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the worlds technology.

What We Offer

Location:

At Applied Materials, we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our .

Key Responsibilities

Negotiate with customers to design solutions to address complex cross functional needs. Identifies BKM's for integrated solution design and standards; Keeps abreast of technologies in the market and preform technology evaluations, as required. Works with multiple vendors for high quality resources and competitiveness

Perform and document software application configuration and/or coding, prepare and execute testing (unit, integration, performance, acceptance) and data conversions using standard tools and following established processes and guidelines. Supervises work of contract developers. Perform Quality assurance.

Monitors specific IT systems or set of systems for availability and performance and reports anomalies through predefined process. Participate in evaluation/recommendation of patches, point releases, major upgrades, and new systems.

Provides and/or oversees support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Completes root cause analysis of outages or incident trends (often working with managed services partner). Recommends preventative actions

Plan and manage projects to ensure effective and efficient execution in line with established processes and guidelines and guardrails of scope, timeline, budget and quality

Mentors and trains team members in product functionality, development and testing guidelines, tools, and methodologies

Functional Knowledge

Business Expertise

Leadership

Problem Solving

Impact

Interpersonal Skills

Key Responsibilities
IT Infrastructure Support

• Install, configure, and maintain laboratory computers, laptops, printers, scanners, and peripheral devices.
• Support Windows/Linux operating systems and standard enterprise applications.
• Monitor and maintain lab servers, storage systems, and network connectivity.
• Troubleshoot hardware, software, network, and application-related issues.

Laboratory Systems Support

• Support laboratory applications, test equipment interfaces, and data acquisition systems.
• Coordinate with vendors for installation, upgrades, maintenance, and issue resolution.
• Ensure proper integration between lab systems and enterprise platforms.

User Support

• Provide Level 1 and Level 2 technical support to laboratory users.
• Diagnose and resolve incidents within defined SLAs.
• Assist users with software installations, account management, and system access requests.
• Create and maintain technical documentation and user guides.

Security Compliance

• Implement and maintain security policies, patches, antivirus solutions, and endpoint protection.
• Support backup, recovery, and disaster recovery processes.
• Ensure systems comply with organizational security and regulatory requirements.

Asset Change Management

• Maintain hardware and software inventory records.
• Track IT assets and lifecycle management activities.
• Participate in change management, system upgrades, and technology refresh projects.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2-5 years of experience in IT support, desktop support, or laboratory IT environments.
• Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, and networking fundamentals.
• Experience with hardware troubleshooting and endpoint management.
• Familiarity with ticketing systems and ITIL processes.

Additional Information

Time Type:

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Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.