IT Service & Support Analyst

Role: IT Service & Support Analyst

Location - Hyderabad WFO

Work Timings: 2pm to 11pm

Role Overview
We are looking for a Service & Support professional with strong analytical and communication skills to support enterprise applications, access provisioning, and day-to-day service operations.

Key Responsibilities

• Handle service and support activities for enterprise applications.
• Manage and support access provisioning and related requests.
• Perform basic SQL queries and database-related activities.
• Use Excel formulas for reporting, analysis, and operational activities.
• Communicate effectively with users and stakeholders to resolve issues and requests.
• Support process improvements and automation initiatives.

Required Skills

• Basic knowledge of SQL and databases.
• Strong proficiency in Excel formulas.
• Good verbal and written communication skills.
• Strong understanding of service and support processes.
• Knowledge of access provisioning and enterprise applications.
• VBA macros and Excel automation knowledge is an added advantage.