IT Service Professional - IT Business Partner

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a IT Service Professional - IT Business Partner based in Brazil.

This role offers the opportunity to act as a strategic bridge between technology teams and business stakeholders, ensuring IT services deliver measurable value and operational excellence. You will contribute to the evolution, implementation, and continuous improvement of critical IT services in a global environment. The position combines service management, technical expertise, governance, and business partnership responsibilities. You will collaborate with cross-functional teams to design effective solutions, manage operations, and drive improvements. With a strong focus on reliability, security, and user experience, you will help shape efficient IT capabilities that support business growth. This is an opportunity for an experienced IT professional who enjoys solving complex challenges and influencing technology outcomes.

Accountabilities:: The IT Service Professional will be responsible for managing and improving assigned IT services while ensuring alignment between business objectives, technical requirements, and operational standards. The role requires strong collaboration with stakeholders, proactive problem-solving, and a continuous improvement mindset.

Provide subject matter expertise and contribute to the strategic direction and vision of assigned IT services, ensuring alignment with business needs and technical requirements.

Support service design and architecture activities by providing technical insights and recommendations to ensure effective implementation.

Contribute to governance processes by ensuring services comply with internal policies, guidelines, and industry standards.

Lead the implementation and transition of new or updated IT services, coordinating stakeholders and ensuring smooth operational adoption.

Manage daily service operations, ensuring stability, security, efficiency, and timely resolution of incidents or service-related challenges.

Identify and implement continuous improvement initiatives to enhance service quality, reliability, and operational performance.

Maintain accurate service documentation, knowledge articles, and operational processes to support knowledge sharing.

Support resource planning, cost management, escalation activities, and service-related financial analysis when required.

Monitor evolving business demands and ensure IT services remain aligned with future operational requirements.

Support security management activities by promoting compliance with organizational security standards.

Execute project-related activities, ensuring delivery according to objectives, methodologies, and timelines.

Requirements:

The ideal candidate is an experienced IT professional with strong service management knowledge, excellent communication skills, and the ability to collaborate effectively with technical and business stakeholders.

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience combined with relevant professional experience.

Several years of experience managing or supporting IT services within complex organizational environments.

Strong understanding of ITIL processes and service management best practices.

Experience with IT service operations, governance, implementation, and continuous improvement initiatives.

Strong analytical and problem-solving abilities, with the capacity to identify issues and develop practical solutions.

Excellent communication and stakeholder management skills, with the ability to collaborate across different teams and business functions.

Ability to manage multiple priorities while maintaining service quality and operational efficiency.

Experience working in a global or multicultural environment is an advantage.

Benefits:

Remote work opportunity based in Brazil.

Opportunity to collaborate with international teams and contribute to global IT initiatives.

Professional growth opportunities within a technology-driven environment.

Exposure to strategic IT service management, governance, and transformation projects.

Inclusive workplace culture focused on diversity, collaboration, and equal opportunities.

Opportunity to develop expertise across business, technology, and operational domains.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1