{"@context":"https://schema.org","@type":"JobPosting","title":"IT Service Manager - End User Services (EUS)","description":"

Role & responsibilities

The IT Service Manager End User Services is responsible for managing day-to-day IT support operations, ensuring high-quality service delivery for end users, maintaining SLA compliance, leading service desk and field support teams, and driving continuous improvement in IT support services.

Preferred candidate profile

Windows 10/11 Administration
Microsoft 365 Administration
Active Directory
Azure AD / Microsoft Entra ID
Intune / Endpoint Manager
SCCM / MECM
ServiceNow, Fresh service, or ManageEngine
Desktop, Laptop, Printer, and Peripheral Support
Basic Networking (TCP/IP, DNS, DHCP, VPN)
Endpoint Security Solutions
Asset Management Tools
ITIL Framework

812 years of experience in IT Infrastructure or End User Services.
At least 3–5 years in a Service Manager or Team Lead role.
Experience managing multi-site support operations.
Experience in handling VIP/CXO support.

","datePosted":"2026-06-30T00:00:00.000Z","validThrough":"2026-08-29T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4549644"},"url":"https://myjobb.ai/jobs/it-service-manager-end-user-services-eus/4549644","directApply":false,"hiringOrganization":{"@type":"Organization","name":"V5infotech","logo":"https://img.naukimg.com/logo_images/groups/v1/mobile/9370709.gif"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"Maharashtra","addressCountry":"India"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"INR","value":{"@type":"QuantitativeValue","minValue":1200000,"maxValue":1500000,"unitText":"YEAR"}}}