IT Service Management Representative

 About The Role  



Project Role :IT Service Management Representative




Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.


Must have skills :Infor WFM Workbrain



Good to have skills :Oracle HCM Cloud Payroll
Minimum

3 year(s) of experience is required



Educational Qualification :15 years full time education

Time keeping and scheduling solution; 10-20 % of AMS volume will need to be supported by vendor (estimated 30% of a full-time with Workbrain and Java knowledge)Volumes- approx. 40 tickets/monthWorkbrain is workscheduling and timekeeping application that receives inputs from multiple applications. It sends task assignment emails and also sends T/L information to Oracle Payroll and also to Hyperion for Planning and BudgetingActivities for the workbrain support person1.Monitor the interfaces (if not automated) and make sure they are running successfully2.In case of interface failure, help debug by looking into Workbrain application pages if data landed correctly or what went wrong.3.Support Integration Testing by validating data on Workbrain side4.If there are any Service Requests related to Workbrain like some manual execution of processes in Workbrain or rerunning of any failed interfaces.5.If there are product related issues, raise it to the OEM (Infor Workbrain) by raising L4 Tickets and tracking to closure.

 Qualification 15 years full time education