IT Service Management Representative

Project Role : IT Service Management Representative

Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : Software Defined Network Implementation

Good to have skills : Network Architecture and Design

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring and support of infrastructure service management processes to maintain high levels of client satisfaction. The individual ensures that production systems and devices remain operational and accessible, while proactively managing risks associated with service delivery. Collaboration with various teams to address issues and optimize service performance is a key aspect of daily activities, contributing to the overall stability and reliability of IT services.

Roles & Responsibilities:

Key Responsibilities

Lead LAN/WLAN current-state assessment and discovery.

Develop and validate LAN/WLAN HLD/LLD.

Design and implement Aruba Switching solutions.

Design and implement Aruba Wireless solutions.

Work with Aruba Central for configuration, monitoring and management.

Support campus LAN/WLAN modernization and technology refresh.

Develop site migration and cutover strategies.

Validate switch, wireless and network configurations.

Support deployment waves and site migrations.

Troubleshoot complex LAN/WLAN issues.

Coordinate with Prisma SD-WAN, NAC/security and infrastructure teams.

Support post-migration validation and stabilization.

Define deployment standards and configuration templates.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Software Defined Network Implementation.
• Good To Have Skills: Experience with Network Architecture and Design.
  
  

Mandatory Skills

Aruba Switching – Mandatory

Aruba Wireless – Mandatory

Aruba Central – Mandatory

Enterprise LAN/WLAN

Routing & Switching

Wireless design and troubleshooting

Network migration

Network deployment

Preferred

Aruba ClearPass

802.1X

Network automation

Cisco networking experience

Additional Information:

• The candidate should have minimum 8 years of experience in Software Defined Network Implementation.
• This position is based at our BDC7A - SEZ location.
• A 15 years full time education is required.