IT- Service Desk

Roles and Responsibilities :

• Provide remote technical support to customers via phone, email, or chat.
• Troubleshoot and resolve IT issues related to hardware, software, and network connectivity.
• Escalate complex cases to senior technicians or other teams as needed.
• Document customer interactions and resolutions in a timely manner.

Job Requirements :

• 1-6 years of experience in an IT service desk environment.
• Excellent communication skills in English (written & spoken).
• Ability to work independently with minimal supervision.
• Strong problem-solving skills with attention to detail.