It Service Desk

Role: IT IS_Service Desk

Exp: 3+ Years

Location: PAN INDIA

Client: MNC

Work Mode: 5 Days Work from Office(from Day One)

Payroll: Consign space Solutions

Job Description:

•             Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills.

•             Willingness to work in any shifts including night shifts.

•             Accountable to answer customer requests and assisting customer either by email/chat or over the phone.

•             Should be flexible for voice support.

•             Ability to understand customer issue and troubleshoot to resolve it as an FCR.

•             Must be a strong cross-team collaborator.

•             Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment.

•             Basic knowledge about Systems, backup and Network.

•             Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's.

Technical Skills -

•             Basic troubleshooting of Windows/Mac operating systems

•             Understanding of networking basics (DNS, DHCP, TCP/IP)

•             Experience with ticketing systems like Service Now(SNOW)

•             Knowledge of Active Directory and user account management

•             Familiarity with remote desktop tools

•             Office 365/Google Workspace support

•             Basic hardware troubleshooting (printers, laptops, desktops)

•             VPN and remote access troubleshooting

•             Basic understanding of ITIL processes

Soft Skills –

•             Excellent verbal and written communication skills

•             Strong problem-solving and analytical skills

•             Customer-oriented mindset with patience and empathy

•             Ability to work under pressure and handle multiple tasks

•             Strong time management and organizational skills

•             Team collaboration and interpersonal skills

Good to have:

•             ServiceNow

•             Agile Methodology

•             Incident management

•             ITIL Foundation Certification (or higher)

•             CompTIA A+