IT Service Desk Executive - Female (Pune - Pimpri )

We have excellent opening for the position of IT Technical Service Desk. (Female)

Qualification: Any graduate

Experience: 2 to 6 Yrs

Job Location: Pune (Pimpari)

JD as follows

• Responsible for incident handling under SLA matrixes.
• Responsible for proactive action to act on incident management. Responsible for configuration management based on company standards. Responsible to P1, P2, P3, P4 issues. Pro activeness on high priority issues.
• Should have experience on ticking tools.
• Configuring MS Outlook and adding mail accounts of users in Outlook. Responsible for troubleshooting internal issues.
• Configuring Local and Network printers. Providing Remote assistance by using remote desktop connections.
• Responsible for opening bridge call with technical team for business affecting issues. Responsible for attending service calls and arrange condonation with technical team.
• Responsible for creating new tickets to technical teams based on user narratives Installation Printer Drivers and Troubleshooting.
• Network Password Reset and Enable Adding Users in Distribution List User Profiles Backup and Restore. Sharing folder, sharing device & Printer Troubleshoot Network Password Reset & Enabling