IT Service Desk Engineer

Arabic speaking expert with IT Helpdesk Support Experience 

Roles and Responsibilities :

• Provide technical support to end-users through phone, email, or in-person interactions.
• Troubleshoot hardware and software issues using various tools and techniques.
• Manage helpdesk tickets from submission to resolution, ensuring timely communication with customers.
• Collaborate with other teams to resolve complex technical issues.

Job Requirements :

• 1-6 years of experience in IT services & consulting industry.
• Strong knowledge of helpdesk management principles and practices.
• Proficiency in troubleshooting common hardware and software problems.
• must know arabic language to speak fluently (Mandatory )