IT Service Desk Analyst
Artech Infosystems · Bengaluru · onsite · Posted 55d ago
Not disclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Requirements
- Strong knowledge of computer hardware, software, applications, operating systems, and basic networking.
- Excellent communication and customer service skills.
- ITIL certification preferred.
- Experience in Incident Management, Service Requests, troubleshooting, ticketing, and SLA adherence.
- Ability to resolve issues remotely and escalate complex incidents when required.
- Experience with knowledge base and ticket documentation.
Interview Details:
- In-Person Drive
Location: Bangalore / Hyderabad
Shift: Rotational Shifts
Cab Facility: Available
Key Requirements
- Strong knowledge of computer hardware, software, applications, operating systems, and basic networking.
- Excellent communication and customer service skills.
- ITIL certification preferred.
- Experience in Incident Management, Service Requests, troubleshooting, ticketing, and SLA adherence.
- Ability to resolve issues remotely and escalate complex incidents when required.
- Experience with knowledge base and ticket documentation.
Interview Details:
- In-Person Drive
Sourced from foundit
Skills
Customer ServiceIT Support
About Artech Infosystems
Artech Infosystems
Recruitment
1.0k+
employees
1992
34 years old
Morristown, New Jersey
United States (USA)
₹5.9L PA avg
Avg at Artech Infosystems
About
Offers human capital solutions, specializing in staff augmentation within IT and non-IT sectors, catering to Fortune 500 companies.
Industries
Recruitment
Employee ratings
10 reviews
3.3/ 5
Culture
2.4
Career growth
2.2
Work-life
2.6
Employees rate it well for
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