IT Service Desk Analyst

Roles and Responsibilities :

• Provide technical support to end-users through phone, email, or in-person visits for hardware and software issues.
• Troubleshoot and resolve desktop-related problems, including Outlook configuration, printer issues, and laptop malfunctions.
• Manage incoming tickets using ticketing tools to track progress and ensure timely resolution of customer requests.
• Collaborate with other teams to escalate complex issues that require additional assistance.

Job Requirements :

• 3-6 years of experience in an IT Service Desk environment providing desktop support services.
• Strong knowledge of hardware troubleshooting techniques for common desktop devices such as laptops and desktops.
• Proficiency in installing operating systems (OS) on various devices including laptops and desktops.