BENGALURU · FULLTIME
IT Service Desk Analyst I
Einfochips
Bengaluru · onsite · Posted 13d ago
Sourced from
Undisclosed4–9 yrsfulltimeBengaluru
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Section · 01
About this role
Position: IT Service Desk Analyst I
Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
What You ll Be Doing
A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
A help desk analyst spends most of the day performing remote support. This can take several forms:
- Over-the-phone support
- Screen sharing or remote control
- Live chat support
- Email support
What We Are Looking For
- Typically requires a 4 year degree and 4+ years of experience.
- Has no discretion to vary from established procedures
- Has no related work experience or has work experience but requires formal training in theories/concepts in own function
- Works under close supervision
Location: Bangalore, India
Time Type: Full time
Job Category: Information Technology
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer SupportEmail SupportLive ChatIT Service DeskSalesInformation TechnologyHelpdeskIT SupportRemote Support
Section · Company
About Einfochips
Einfochips
IT Services & Consulting
3.2k+
employees
1994
32 years old
San Jose, California
United States (USA)
About
eInfochips, an Arrow company, is a product engineering and semiconductor design services firm, specializing in digital transformation and connected IoT solutions across various cloud platforms.
Industries
IT Services & ConsultingDesignEngineering & Construction
Employee ratings
614 reviews
3.5/ 5
Culture
3.5
Career growth
2.8
Work-life
3.6
Employees rate it well for
Salary102Work Life Balance85Senior Management75Work Culture66Learning55
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