IT Service Delivery Specialist-Mysore

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The opportunity

Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory Site IT Delivery Specialist for India / Mysore who will provide overall service delivery to the site to drive value and business growth to the business. asSite IT Service Delivery Specialist,youare responsible for building and providing specific ITSolutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations. The Site IT Service Delivery Specialist is the key point of escalation and is accountable for local business relationship managementfor IT service performance you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with ITservices.

In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.

How you'll make an impact

• Lead the Site IT team/ resources in the factory or Hitachi Energy site

• Act as a point of contact for IT supplier and CDC teams for IT related topics

• Ensure the Ticket Mgt, Ticket Triage and Escalation

• Provide Infrastructure support/ delivery onsite

• Maintain Governance and security onsite

• Collect and manage the demand business requirements for factory / office

• Provide IT Build project management

• Provide a first line support and governance for applications

• Ensure OT Asset IT/OT Cybersecurity operational management

• Ensure First response for Cybersecurity emergency

• Plan and manage factory/ site IT Budget and cost control

• Ensure Machine Connectivity with network core switches.

• Manage s vendor coordination and network connectivity. (PLC programming out of scope)

• Ensure access to relevant applications for the factory or Hitachi Energy site

• Ensures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed.

• Guides, motivates and develops direct and indirect for the benefit of both company and subordinates within HR policies, the employee.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor's degree in computer science or engineering preferred, or 10+ years of experience in Information Systems.

• 5+ years prior experience in IT

• Fluent English communication skills & good local language skills of the major country of responsibility

• 2 years of experience in project management of complex global projects.

• Experience in process management, business process improvement, business process management, or value stream mapping.

• Experience with manufacturing operations methods, process, and change management is an advantage.

• Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.

• Flexibility to manage multiple shifts of IT resources in a factory environment.

• Proficiency in both spoken & written English language is required.

Tools:

• MS Office Products-Excel, Word, SharePoint, Teams, Outlook

• SNOW Service Now Enterprise IT Management Platform.

• Microsoft DevOps, Microsoft Azure

• SAP S4Hana

• Information/Data & Analytics/Business Intelligence

Methodologies of this role:

• ITIL 4 Preferred

• L6S Lean 6 Sigma Certified

• PM/Agile PM

• COBIT

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.