IT service coordinator
GXC Corp India · Gurugram · onsite · Posted 61d ago
₹1.2L - ₹2.2L PA0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Responsibilities:
- Manage ticket lifecycle from request to resolution
- Ensure timely issue escalation & complaint
- Maintain high CSAT through effective customer communication
- Basic knowledge computer Hardware and networking
- Basic excel
- E-mail skills
Sourced from naukri
Skills
CSATcustomer satisfactionTicketing ToolsComplaint managementservice improvementCustomer ComplaintsTATSLASLA ManagementComplaint HandlingEscalation Management