IT Senior Manager
TP · Mumbai · onsite · Posted 50d ago
Undisclosed10–15 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Manage or perform work across multiple areas of the organization's IT Platform/Infrastructure.
- Conduct cost/benefit analyses for proposed IT projects as input to the organization's IT roadmap.
- Serve as a driving force behind the development of new solutions for programs, complex projects, processes, or activities.
- Ensure implementation of short to medium term activities within the business area or support sub-function in the context of the department strategy.
- Lead a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.
- Coach, mentor, and train others on the area of expertise.
Job Requirements
- Minimum 10 years of experience in IT management, with a focus on CRM/IT Enabled Services/BPO.
- Strong understanding of related disciplines, including data voice networks, data processing operations, end-user technology, and software support.
- Experience in managing teams and leading complex projects or activities.
- Ability to develop and implement policies, processes, and standards to support short to medium term tactical direction.
- Strong analytical and problem-solving skills, with excellent communication and leadership abilities.
- Bachelor's degree in any field; relevant certifications are an asset.
Sourced from naukri
Skills
crmit managementleadershipoperationsbpoData Processing