IT Sales Account Executive

The Sales/Account Executive is expected to contribute to revenue growth through disciplined new business development, account management & growth, pipeline creation & opportunity progression, accurate CRM maintenance & reporting, timely & reliable forecasting, and effective collaboration with internal teams. The role requires consistent execution, timely communication, and accurate reporting.

Primary Responsibilities

1. Business Development

• Identify and pursue new business opportunities within the assigned market.

• Maintain a consistent outbound prospecting cadence.

• Develop relationships with key decision-makers and influencers.

• Advance qualified opportunities through the sales process.

2. Account Management and Growth

• Maintain regular engagement with assigned accounts.

• Identify expansion, upsell, and cross-sell opportunities.

• Support retention efforts through proactive client coverage.

• Escalate customer concerns and account risks in a timely manner.

3. Pipeline Development and Sales Execution

• Build and maintain a qualified sales pipeline.

• Ensure opportunities are properly qualified based on need, fit, budget, authority, and timeline.

• Progress opportunities through the sales cycle in a timely and structured manner.

• Maintain accurate and complete opportunity data in CRM.

4. Forecasting and Reporting

• Provide timely and accurate forecasts based on current pipeline status.

• Keep CRM records and sales documentation current.

• Communicate deal risks, changes in customer priorities, and slippage promptly.

• Participate in weekly, monthly, and quarterly business reviews.

5. Internal Collaboration & Learning

• Coordinate effectively with delivery, solutions, operations, and leadership teams.

• Ensure customer commitments are aligned with internal capabilities.

• Escalate issues as needed and support resolution efforts.

• Continuous learning of Milestone capabilities & offerings