IT Project Associate

Job Summary

As part of the SCI Storage Delivery team, you will support the day-to-day operations of storage environments used by several external and internal cloud solutions. This role provides an opportunity to gain experience in IT Service Management (ITSM), operations governance, risk and lifecycle management, and project management.

Responsibilities

• Support ITSM activities including Incident, Problem, and Change Management.
• Support operational processes such as Risk Management and Lifecycle Management.
• Maintain and update operational records, trackers, reports, and documentation.
• Support root cause analysis and tracking of assigned actions.
• Follow defined operational processes and escalate issues when required.
• Provide basic support to Project Managers with project tracking, documentation, action items, and status updates.
• Support assigned activities within projects and improvement initiatives and gain exposure to project management.
• Manage assigned tasks within agreed timelines and priorities.
• Work with team members to complete assigned operational activities.
• Gain practical experience in operations governance, ITSM, risk management, lifecycle management, and project management.

Requirements

• Basic understanding of ITIL processes and IT Service Management (ITSM).
• Good analytical and reporting skills, with an ability to work with basic reports and dashboards.
• Basic knowledge of ServiceNow ITSM is an advantage.
• Awareness of DevOps and Agile concepts is an advantage.
• Strong willingness and ability to learn new technologies, tools, and processes.
• Good communication and interpersonal skills.
• Well-organized, self-motivated, and able to manage assigned tasks.
• Good problem-solving skills and a customer-service mindset.

Meet your team

The SCI Storage Delivery is part of SAP GCO IPED which is core of SAP s cloud success by providing cloud infrastructure and operations support for cloud storage systems which SAP is delivering on a global scale. To run these highly scalable and secure cloud infrastructure 247, we leverage technologies primarily from leading storage vendors to support various cloud environment. The Storage Delivery team works with all Cloud units, both internal and external by providing technical storage solutions and expertise.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.