IT Program Manager

Role & responsibilities

• Lead end-to-end delivery of complex IT programs involving multiple projects, teams, and technology platforms.
• Define program objectives, scope, roadmap, timelines, budgets, milestones, and success metrics.
• Establish program governance, reporting mechanisms, delivery standards, and stakeholder communication.
• Manage cross-functional teams across technology, product, engineering, infrastructure, security, operations, and business functions.
• Track program progress, dependencies, risks, issues, and resource requirements, ensuring timely resolution.
• Manage program budgets, resource allocation, vendor relationships, and third-party delivery partners.
• Drive Agile, Scrum, SAFe, or hybrid delivery methodologies based on program requirements.
• Coordinate multiple project managers and technical leads to ensure alignment with overall program objectives.
• Communicate program status, risks, financials, and key decisions to senior management and executive stakeholders.
• Drive change management, process improvements, and organizational adoption of new technology solutions.
• Ensure programs meet quality, security, compliance, architecture, and operational-readiness requirements.
• Identify opportunities for automation, cloud adoption, digital transformation, and technology modernization.
• Conduct post-program reviews and drive continuous improvement and benefits realization.

Preferred candidate profile

• 5 to 10 years of experience in IT program management, project management, technology delivery, PMO, or a related field.
• Proven experience managing multiple concurrent IT projects/programs with cross-functional and geographically distributed teams.
• Strong understanding of Agile, Scrum, SAFe, Waterfall, SDLC, and IT delivery methodologies.
• Experience with cloud, infrastructure, enterprise applications, cybersecurity, data/analytics, DevOps, or digital transformation programs.
• Strong skills in program governance, risk and issue management, dependency management, budgeting, resource planning, and vendor management.
• Proficiency with tools such as Jira, Confluence, MS Project, Azure DevOps, ServiceNow, or equivalent program-management platforms.
• Strong stakeholder-management and executive-communication skills, with the ability to work effectively with business and technology leadership.
• Demonstrated ability to manage budgets, timelines, competing priorities, and delivery risks.
• Strong analytical, problem-solving, negotiation, decision-making, and leadership capabilities.
• Experience working with system integrators, technology vendors, and external partners is advantageous.
• Bachelors degree in Computer Science, IT, Engineering, Information Systems, Business, or a related discipline.
• MBA/Masters degree is an advantage; PMP, PRINCE2, PMI-ACP, SAFe, Scrum, or ITIL certifications are preferred.