IT Product Manager

Role Description:

• Steering and constantly improving the most efficient running model for IT applications
• Taking responsibility for stable operations based on Service Management guidelines according to ITIL
• Having in-depth knowledge and operational experience in setting up and further design service standards and processes as well as with the industrialization of global services
• Collaborating and coordinating with AMS and other IT units as well as (business) stakeholders across different sections on a global level
• Monitoring services according to Company, IT- and Application Managed Services’ standards
• Ensuring that products in your responsibility fulfil global IT Compliance, Security as well as Service Management standards.
• Establish and maintain operational methodologies and processes in assigned areas of responsibility and review them regularly for effectiveness and efficiency.
• Acting as a multiplier and coach in the ‘Application Managed Services’ community of Service Managers and Application Support Specialists regarding standards and processes
• Managing external service providers according to outsourcing contracts incl. continuous service improvements across all ITIL disciplines in line with mandatory Munich REs and AMS standards
• Reporting and measuring external Service Provider Deliverables with Munich RE internal tool landscape according to Service Level (SLA) and Key Performance Indicators (KPIs)

Key Accountabilities & Responsibilities:

• University degree in technical discipline or IT-related education with several years of professional working experience
• Deep experience in IT Service Management and in managing of global distributed teams.
• Good experience in providing management of outsourced services with off-, near- and onshore delivery across all ITIL disciplines incl. wide reporting and monitoring skills
• Sound knowledge of our reinsurance IT application portfolio incl. IT application landscape
• Preferably basic knowledge of SAP, .Net and Microsoft application development methodologies, application lifecycle and (Azure) cloud management
• Pronounced analytical, conceptual and planning skills as well as ability to work independently and practically.
• Knowledge of hybrid cloud architectures - especially based on IaaS and PaaS services
• Excellent command of English and German
• Team player and clear customer focus, open to establishing new ways of working

Key Competencies & Skills required

Technical Skills:

• Product Management, including budgeting and managing contracts
• Managing third party vendors
• Stakeholder management, especially towards business colleagues
• Good experience in providing management of outsourced services with off-, near- and onshore delivery across all ITIL disciplines
• reporting and monitoring skills
• IT Service Management and managing global distributed teams
• Knowledge of hybrid cloud architectures - especially based on IaaS and PaaS services

Nice to have:

• Basic knowledge of SAP, .Net and Microsoft application development methodologies, application lifecycle and (Azure) cloud management
• Experience in a regulated environment such as banks or insurance
• Sound knowledge of our reinsurance IT application portfolio incl. IT application landscape

Behavioral Skills:

• analytical, conceptual and planning skills as well as ability to work independently and practically
• Team player and clear customer focus, open to establish new ways of working
• Team player and clear customer focus, open to establishing new ways of working

Previous Experience & Qualifications

Minimum Educational Qualification:

• University degree in technical discipline or IT-related education with several years of professional working experience

Years Experience & Knowledge:

• 9+ years of experience