IT Product Analyst
Deloitte · Hyderabad · hybrid · Posted 42d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
- Translate business needs into functional requirements, user stories, acceptance criteria, and process flows.
- Act as the functional SME for Unified Communications, Telephony, Contact Center, and Subscription platforms.
- Support issue triage, root cause analysis, and solution definition.
- Analyze and support end-to-end workflows across UCaaS, CRM, CCaaS, integrations, and downstream systems.
- Partner with Product and Engineering teams on feature definition, UAT, release validation, and production readiness.
- Collaborate with Customer Care, Sales, Digital, and Finance teams for subscription lifecycle processes.
- Define reporting and data requirements to improve operational visibility and business traceability.
- Maintain functional documentation, process flows, and system artifacts.
- Support platform enhancements and production issue resolution.
- Work in Agile environments to drive successful product delivery.
Preferred candidate profile
- Bachelor's degree in Information Systems, Engineering, Computer Science, or related field.
- 5+ years of experience as a Product Analyst, Business Systems Analyst, or IT Analyst.
- Experience with UCaaS platforms such as Zoom, RingCentral, Talkdesk, Genesys, NICE, or Five9.
- Hands-on experience with CCaaS platforms and Salesforce CRM (Sales Cloud / Service Cloud).
- Knowledge of subscription management, billing, entitlement, and digital product ecosystems.
- Experience with integration and middleware platforms.
- Strong skills in requirements gathering, user story creation, and acceptance criteria definition.
- Proven experience in UAT, production support, and platform enhancement initiatives.
- Strong analytical, problem-solving, documentation, and stakeholder management skills.
- Comfortable working in Agile/Scrum delivery environments.
- Exposure to messaging, automation, AI platforms, SMS, WhatsApp, or chatbot solutions is a plus.
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About Deloitte
Deloitte
Management Consulting
120k+
employees
1845
181 years old
Hyderabad, India
US
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At Deloitte, we help provide high-quality audit & assurance services, consulting, tax, and advisory services to some of the world’s most admired brands. Alongside this work, our Enabling Areas and Global teams support Deloitte’s businesses, helping create impact for clients, communities, and our people. Our professionals help provide measurable and lasting results that could help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 180-plus year history, Deloitte spans more than 150 countries and territories.
Deloitte US‑India Offices (USI) is a region within the Deloitte US organization, with offices across seven cities in India: Hyderabad, Mumbai, Gurugram, Bengaluru, Kolkata, Pune, and Chennai.
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