IT Ops - Application Production Support

Job Title: APS – ITG Production

Department: APS Functions Payments & Monetique (FPM)

About Business Line/Function

ITG Production - APS FPM is part of BNP Paribas IT Group and is responsible for supporting the IT production environments and activities for Transversal business lines, such as: Compliance, Finance, Credit Risk, RHG, Legal

Position Purpose

The main responsibility of ITG Production - APS organization is to provide applications production support services. Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Production Support team member for the Production ITG - APS team will be primarily responsible for following activities:

• Application/Infra Incident Management
• Application/Infra Request Fulfilment
• Application/Infra Change Implementation
• Application/Infra Monitoring & Automation
• Functional application support
  
  

The team is also expected to work closely with their Paris region colleagues.

Responsibilities

Direct Responsibilities

• Providing technical and functional support
• Managing incidents within the scope and guaranteeing the eradication of problems
• Implementing monitoring and supervising the application's technical and functional components
• Monitoring the smooth implementation of processing according to the production plan
• Monitoring the condition of the application's technical components
• Ensure that the application meets its functional requirements and operates as intended
• Checking the proper running of application backups and restoration
• Orchestrating and managing the various releases within the scope
• Creating and enriching the application document framework
• Maintaining operating procedures
• Create and Deploy updates for Obsolescence, patches
• Create SOP's, perform knowledge transfer and cross training for proper backup in team.
• Effective communication across multiple teams including development team (IT) and other stakeholders. Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery.
  
  

Contributing Responsibilities

• Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation
• Contributing to the construction of production dashboards and undertaking the actions defined for improving the service
• Contribute to continuous improvement actions
  
  

Technical & Behavioral Competencies

Primary Skillsets (mandatory)

• Knowledge and proven experience with Operating Systems- Linux, windows
• Proven experience with Scheduling tools like Autosys
• Knowledge of any monitoring tools (e.g., Dynatrace, ELK, Grafana)
• Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries
• Expertise in scripting on one of these (e.g., Python, Bash, PowerShell)
• Familiarity with Ansible, containerization technologies (e.g., Docker) and Devops tool like Gitlab, Kubernetes, Openshift
• Experience with any cloud platforms (preferably IBM Cloud)
• Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management)
• Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)
• Automation of deployment, customization, upgrades and monitoring through DevOps tools
• Strong English communication skills.
  
  

Secondary Skill Sets (good To Have)

• Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management
• Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.
  
  

Behavioral Skills

Skills Referential (Required knowledge, skills and abilities)

• Communication
• Analytical Ability
• Team Player
  

Transversal Skills

• Ability to understand, explain and support change
• Ability to develop and adapt a process
• Analytical Ability
• Ability to inspire others & generate people's commitment
  

Education Level: Bachelor's degree or equivalent

Location: Mumbai

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.