IT Operations

Roles & Responsibilities

• Manage on premise IT infrastructure, enterprise network infrastructure, firewalls and related connectivity.
• Monitor infrastructure performance and proactively identify and resolve capacity, availability and performance issues.
• Implement and maintain IT security controls including endpoint protection, firewall policies, access controls and network security.
• Manage backup, disaster recovery and business continuity processes for critical IT infrastructure.
• Work closely with internal users, business teams and external technology partners/vendors to ensure smooth delivery of IT services.
• Manage IT infrastructure vendors, service providers, AMC/SLA performance and issue escalation.
• Support cloud infrastructure and coordinate with cloud service providers for operational requirements and optimization.
• Maintain appropriate IT documentation, asset records, configurations and operational procedures.
• Identify opportunities for infrastructure improvement, automation, standardization and cost optimization.
• Provide technical guidance and support to the IT team and ensure effective execution of operational activities.

Desired Skills & Experience

• Bachelor or Master of Science/ IT.
• 10 + years of strong experience in infrastructure, network and server administration, IT security, backup management, vendor coordination and end-user support
• Strong troubleshooting and problem-solving skills with the ability to independently manage critical IT operational issues.
• Strong vendor and stakeholder management skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Good communication and documentation skills.
• Willingness to learn and adapt to evolving technologies and IT environments.

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