IT Operations Lead

Purpose of the Job

The IT Operations Lead is responsible for leading and managing day-to-day IT Operations and ensuring reliable, secure and efficient delivery of IT services across Eruvaka. The role provides operational ownership across IT service management, Helpdesk, IT assets, IT services and enterprise application administration, infrastructure, vendors, procurement, audits, security and compliance, BCP/DR and IT operational projects.

The role combines strong technical capability with operational leadership, stakeholder coordination and continuous improvement to ensure business continuity and effective IT service delivery.

Responsibilities

Qualification, Experience and Skills required:

Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical field.

9+ years of hands-on experience in IT Operations, System Administration, IT Infrastructure or related roles, with demonstrated operational ownership.

Strong hands-on experience in networking (LAN/WAN), operating systems, endpoints, patch management, enterprise IT services, cloud and infrastructure technologies.

Experience in IT service management, Helpdesk, ticket/work management, SLA tracking, dashboards and operational reporting.

Experience in IT asset management, vendor management, IT procurement, contracts, licenses and service management.

Experience implementing and maintaining IT security controls, access management, server security, backup and recovery, security monitoring and vulnerability remediation in coordination with central/parent IT teams where applicable.

Experience supporting IT audits, compliance assessments, evidence collection, corrective actions and remediation tracking.

Experience with Business Continuity and Disaster Recovery (BCP/DR), including backup, recovery and continuity testing.

Experience coordinating IT projects/initiatives, process improvements, automation and service monitoring.

Experience with scripting and automation using PowerShell, Python or similar tools is preferred.

Exposure to database administration/support is an advantage.

Strong problem-solving, troubleshooting and decision-making skills, with the ability to work independently and manage multiple priorities.

Strong communication, stakeholder management, coordination and team leadership skills, with the ability to provide technical direction and effectively delegate activities.