IT Operations Engineer - SAP Fieldglass

, India Job Family Group: Information Technology (IT) Worker Type: Regular Posting Start Date: June 29, 2026 Business Unit: Projects and Technology Experience Level: Experienced Professionals Job Description: If you are detailed oriented, enjoy learning new things and passionate about new technologies, we can offer you a chance to be a part of our HR digital transformation journey and translate business requirements into technical solutions

What’s the role? You will work in a virtual team of global HRIT DevOps organization, responsible for providing HR System Support to all Shell employees, external candidates, and extended enterprise, on implemented HR SaaS solutions. You will be part of SAP Fieldglass DevOps team, supporting SAP Fieldglass functionality that is an integral part of Contingent Workforce Management.

You will be deeply involved in end-to-end system features implementation, from design, configuration, testing and defects resolution to post deployment maintenance and troubleshooting. You will be required to understand both the technical and business side of Contingent Workforce processes, to deliver greater business impact and improved employee experience in a more affordable way.

What you’ll be doing? The main accountabilities of HR DevOps Engineer are: Ensure solid understanding of user needs, clarify and capture requirements, including impact analysis in end-to-end landscape for SAP Fieldglass, associated integrations and any connected systems pertaining. Translate user requirements into technical solution and optimal system configuration, utilizing best practices and technical documentation available in internally and externally. Administer SAP Fieldglass - create change to the system and manage individual requests for system maintenance through managing configuration of the system and robust end to end testing (both positive and negative), without interruption to the end users. Troubleshoot and fix SAP Fieldglass related incidents and proactively search for resolution on any technical issues. Cooperate with other system support teams to drive the issue to resolution. Stay up to date with SAP Fieldglass Product development, analyse new releases, test and recommend features that can contribute to enhancing user experiences and more effective execution of business processes. Ensure overall understanding and application of HRIT strategy, with focus on building in-dept understanding of roadmap for Contingent Workforce, in full alignment with Product Owner and Process/Experience Lead. Cooperate with HR Business Engagement Team and provide support for ongoing communication and upskilling of users, maintenance of required documentation and engagement materials - reflecting ongoing changes in the Core HR area. Engage on daily basis with colleagues from HRIT DevOps Team (Product Owner, Scrum Master, DevOps Analysts, DevOps Engineers, security, IRM & other IT and HR areas specialists) and actively participate in scrum ceremonies – with strong emphasis on teamwork and close collaboration. Support backlog refinement, spring planning and delivery of committed work, by providing technical suggestions, estimating required effort, identifying risks and dependencies, and surfacing impediments.

What we need from you? Bachelor's Degree or equivalent work experience and minimum 3+ years of experience in information technology Good knowledge of Contingent Workforce processes or relevant experience with HR systems - preferably with global exposure and track of CI improvements and/or Technical knowledge & configuration skills in SAP Fieldglass application Good knowledge of CP processes related to contingent workforce and/or Good knowledge of Finance and AP processes related to ERS auto posting. Good knowledge of system integrations and able to troubleshoot issues in SAP Fieldglass landscape & integrations to multiple systems Well-developed communication skills, including the ability to communicate at all levels within the organisation and to establish and maintain good working relationships with key internal and external stakeholders in HR and IT areas Skill in investigating and fixing complex issues across organizational boundaries Proven ability to define business needs and translate them into system and/or process requirements Gathering requirements in a high-quality manner to establish that meets the business requirement Strong and proven problem solving, troubleshooting and analytical skills Ability to work in a team oriented, collaborative environment, fast paced and handle planned and unplanned responsibilities Influencing and showcasing stakeholder management skills Awareness/knowledge of agile project management methodologies, scrum ceremonies and DevOps ways of working Knowledge of HR systems & applications (e.g. Workday, Salesforce, etc.) and understanding of IT organization and ways of working will be an asset. Fluent in English (verbal and written)

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here .

IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell

Shell in India

Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.

Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.

Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.

Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.

Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.

DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.