IT Operations Engineer - SAP BTP

Job Summary

The IT Operations Engineer will become a key player in operating Shell's central SAP BTP. You will work together with Service Management teams to deliver stable, reliable and secure application and infrastructure services to business end users. The tasks will be done in close cooperation with Application Support colleagues, Project Delivery team (CoE) and infra suppliers and vendors, primarily SAP.

As an SAP BTP Operations Engineer, you are responsible to help resolve issues ensuring business continuity for Shell's BTP landscape. The role offers the opportunity to upskill in SAP's latest BTP technology to investigate operational BTP platform issues, determine root cause and to define and implement fixes to restore the service. The team works as a DevSecOps team and is connected to the SAP ART. You will be working in one of our value streams.

What you'll be doing

You will support the BTP Operations Landscape Manager to analyze and resolve operational incidents:

• Provide second line operational IT support for BTP including ticket resolution on BTP
• Work on incidents raised against the BTP platform
• Work on problem tickets to find a root cause of a problem or incident.
• Help in automating tasks using Java or Python scripting
• Executing requests to deliver new demands from customers
• Maintain Azure VMs that run BTP connectivity services
• Be involved in delivering new capabilities on the BTP platform
• Analyze complex business processes, conduct workshops to gather, evaluate, document business needs, critical requirements and translate these into functional specifications
• Support incidents per Business Service Level Agreement (SLA). Resolve escalated multi-discipline technical application and infrastructure incidents end to end per business SLA.
• Cooperate with support and project management teams on technical feasibility and considerations, prepare detailed technical plans, evaluate test results and to ensure supportable solution is being deployed by the projects
• Hand-on experience on the technical and business aspects of configuration management, system security requirements, the operations and maintenance of systems being supported and proposed system recovery procedures.
• Identify opportunities for continuous improvement and provide feedback on the delivered service from suppliers

What you bring

• Bachelor's in Technology or related degree with minimum 5 years of experience in the industry
• Understand SAFe ways of working and have experience to work in an agile way
• Have knowledge of scripting languages and automation
• Have knowledge how to run Infrastructure as a code (Terraform, Azure Power Platform)
• Knowledge of platforms like Azure, AWS or BTP
• Concepts of microservices and/or containers (Docker, Kubernetes)
• Conceptual understanding of networks (routers, firewalls, IP networks)
• Concepts of SDI integration with SCP and other source systems
• Concepts of CPI development troubleshooting
• Fiori Configs for SAP BTP/SCP CF
• End-user Management in SAP BTP
• Understand OSI model (application vs network)
• Understand APIs and managing APIs
• Experience with SAP Basis administration and database management
• Experience with remote product administration, maintenance, troubleshooting and upgrades
• Security vulnerability notes CVE notes - Assess impact, relevancy and plan and deploy remediation
• Strong problem analysis and troubleshooting skills
• Good time management skills, ability to multitask to manage conflicting requirements
• Able to communicate clearly in spoken and written English
• Ability to work with teams from different cultures and in different time zones in a global, virtual environment
• Knowledge of SAP HANA administration, Cloud Integrations
• Experience in IT Service Management
• Basis skills in HANA Cloud DBA and/or HANA performance tuning are a bonus
• Experience working with information risk management controls and ITIL processes
• Expertise skills in Oracle DBA and/or ABAP Performance tuning are a bonus

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.