IT Operations Engineer (MDM)

About the Role We are looking for an IT Operations Engineer to support the rollout and day-to-day operations of our Mobile Device Management (MDM) platform. The ideal candidate will be responsible for device provisioning, endpoint management, hardware troubleshooting, and ensuring a seamless onboarding experience for employees.

Key Responsibilities

• Provision, configure, and enroll macOS, Windows, Android, and iOS devices into the MDM platform.
• Manage the complete device lifecycle, including device setup, MDM enrollment, maintenance, troubleshooting, repairs, and employee offboarding (device recovery and secure data wipe).
• Administer and manage Jamf for macOS device management, including policy deployment, software distribution, security configurations, and compliance monitoring.
• Configure employee devices with the required applications, user accounts, VPN, email, and security settings.
• Enforce endpoint security policies such as password policies, encryption, application restrictions, and compliance requirements.
• Act as the primary point of contact (POC) for MDM vendors, coordinating issue resolution and product support.
• Troubleshoot hardware, software, operating system, and MDM-related issues across corporate devices.
• Provide end-user support for device onboarding, migration, upgrades, and day-to-day technical issues.
• Collaborate with IT, Security, HR, and other stakeholders to ensure smooth device operations and compliance.

Required Skills

• 1-2 years of experience in IT Operations, Desktop Support, or Endpoint Management.
• Strong knowledge of macOS, Android, and basic Windows administration.
• Hands-on experience with hardware troubleshooting for MacBooks and Android devices.
• Familiarity with MDM solutions such as Jamf for MacBook devices/ios devices
• Basic understanding of Google Workspace administration (user provisioning, groups, and endpoint management) is preferred.
• Strong troubleshooting, communication, and documentation skills.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field. ( BTech can be added need to check )
• Experience with Apple Business Manager and Android Enterprise.
• Relevant certifications (Jamf, Apple or Google Workspace) are an added advantage.