BENGALURU · FULLTIME
IT Operations Associate IV
Conduent
Bengaluru · onsite · Posted 48d ago
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Undisclosed1–3 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
We are looking for a L1 Monitoring Analyst to support and monitor US Healthcare Payer, Provider, PBM applications. The role involves first-level monitoring, incident triage, and escalation to ensure smooth processing of healthcare transactions in compliance with HIPAA standards.
Job Track Description - Experience: 1-3 years in Production support activities
- Requires formal graduate degree and relevant expertise in a Production support activity.
- Leading and coordinating troubleshooting calls.
- Ability to multi-task and perform a diverse mix of technical and reporting tasks, with shift hand-offs.
- Must have flexible availability as shifts are consistently and evenly distributed in this 24/7/365 service delivery environment.This is broken out into three shifts and distributed equitably amongst this dedicated team.
- Holiday work required.
- Strong communication skills both written and verbal.
- Requires a conceptual understanding of theories, practices, and procedures in a Production Support environment.
- Good understanding of the US Healthcare system (Payer, Provider, PBM)
- Perform tasks according to established procedures with minimal guidance.
- Assists in production events with L2 team by attending meetings and performing required actions.
- Collects data from internal and external customers to generate reports and operational dashboards.
- First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users).
- Provides operational support by scheduling meetings and preparing materials for leadership.
- Monitor the event alerts and notify the concerned team and process the requests from the end users to level 2 and level 3 support engineers.
- Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning
- Performs other duties as assigned.
- Comply with all policies and standards.
- Ensure SLA compliance and timely communication during incidents.
- Prepare shift handover notes and daily status updates.
- Follow HIPAA and PHI compliance guidelines at all times.
- Good understanding of the US Healthcare system (Payer, Provider PBM).
- Experience or exposure to production monitoring and support IWA, UC4, App dynamics
- Familiarity with ticketing tools and incident management processes Service Now.
- Knowledge of healthcare business workflows (claims, eligibility, payments)
- Positive attitude towards assignments.
- Willingness to work in 247 shifts (Weekly/Bi-weekly Rotation)
- Strong attention to detail and ability to follow SOPs.
- Calm and structured approach to handling production issues.
- Ability to work independently and as part of a team.
Sourced from naukri
Section · 02
Skills
it operationsServicenowIncident ManagementTicketing Toolsservice deliveryoperational supporthipaaQuery TuningProduction MonitoringSLAScheduling MeetingsHealthcareCommunication Skillsticketingoperationscompliance
Section · Company
About Conduent
Conduent
BPO
11.0k+
employees
2017
9 years old
Bengaluru/Bangalore, Karnataka
India
About
Conduent specializes in delivering digital business solutions across various sectors, leveraging advanced technologies to improve public and private service delivery.
Industries
BPOAnalytics & KPO
Employee ratings
3,296 reviews
3.4/ 5
Culture
3.4
Career growth
2.4
Work-life
3.7
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