IT Operations Associate III
Conduent · Bengaluru · onsite · Posted 37d ago
Undisclosed13–18 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
- IT Operations Requirement
- Monitoring wide range of applications
- Must have good knowledge in spoken and written English
- Works with a moderate degree of supervision
- Some knowledge on Microsoft servers.
- Involves working in 24/7 rotational shift (should be willing to work in night shift)
- Minimum of 13 years of progressively responsible experience, demonstrating in-depth working knowledge with a broad range of applications as Support personnel and with customer service experience
- Job Description
- Monitoring , Troubleshoot and provide support to Production/UAT Applications
- Works within established procedures and practices.
- May perform one or more of the following: Analyzes business processes and performs needs assessments in an effort to align information technology solutions with business initiatives.
- Production application
- Production servers
- ServiceNow or similar ticketing system
- Analyzes production issues and recommends strategy.
- Participate in performance monitoring and optimization
- Communicate effectively with internal software team members and customers through strong verbal, written and interpersonal skills
- Remain flexible to changes in priorities with the ability to multi-task
- Performs actions based on business/operational needs.
- Verifies environment stability.
- Reviews documented processes for accuracy relevance.
- Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
Sourced from naukri
Skills
Customer Serviceit operationsServicenowbusiness processesPerformance monitoringticketingoperationsInformation Technology
About Conduent
Conduent
BPO
11.0k+
employees
2017
9 years old
Bengaluru/Bangalore, Karnataka
India
About
Conduent specializes in delivering digital business solutions across various sectors, leveraging advanced technologies to improve public and private service delivery.
Industries
BPOAnalytics & KPO
Employee ratings
3,296 reviews
3.4/ 5
Culture
3.4
Career growth
2.4
Work-life
3.7
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