IT Operations & Applications Executive

Job Description

We are looking for an experienced IT professional to support and drive our internal ERP (Microsoft Dynamics 365 Business Central) developments, manage the company's IT infrastructure, and coordinate with external IT vendors. This role is central to ensuring the seamless functioning of our Microsoft ecosystem (O365, SharePoint, Power BI), along with managing preventive maintenance, laptop configurations, software updates, and basic network troubleshooting.

Key Responsibilities:

ERP & Business Applications

• Act as the coordinator with external ERP consultants service providers for Microsoft Dynamics 365 BC developments and enhancements
• Collaborate with external vendors to translate business needs into actionable development tasks
• Conduct UAT, gather user feedback, and ensure timely deployment of ERP updates and reports
• Maintain documentation for key processes and changes

IT Infrastructure & Support

• Coordinate with external IT infra service providers to ensure uptime and maintenance
• Manage office Wi-Fi, basic networking, printer setup, and troubleshooting
• Oversee configuration and setup of laptops/desktops (Windows OS, drivers, antivirus, etc.)
• Implement preventive maintenance schedules and maintain IT asset records

Microsoft Ecosystem

• Administer and support Microsoft 365 environment: Outlook, Teams, OneDrive, SharePoint, etc.
• Assist users in accessing and organizing SharePoint/OneDrive-based resources
• Support Power BI dashboards and basic DAX/report-level troubleshooting in coordination with external vendors

IT Coordination & Compliance

• Serve as the SPOC for all IT-related queries and coordination
• Ensure adherence to internal IT policies (data security, password policies, backup protocols)
• Evaluate and implement minor tools or automations to improve team efficiency

Requirements:

• Bachelor's degree in Computer Applications, Information Technology, or a related field
• Minimum 3 years of experience in IT support, infrastructure coordination, and ERP environment
• Familiarity with Microsoft Dynamics 365 Business Central is a strong advantage
• Working knowledge of O365 admin tools, SharePoint, Teams, Power BI (basic admin or user-level)
• Basic networking knowledge (Wi-Fi, LAN, routers/switches) and Windows OS management
• Excellent troubleshooting, documentation, and coordination skills

Preferred Attributes:

• Self-starter with ownership mindset and strong communication skills
• Ability to bridge technical and business teams
• Experience working with or managing IT vendors