IT Operations Analyst II
Conduent · Bengaluru · onsite · Posted 48d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
- 4+ years of experience in application support with good communication skills
- Desired Skills:
- Should have worked in Application support
- Ability to research issues and derive solutions from existing knowledge base
- Ability to document newly derived solutions clearly and concisely for the benefit of the other team members/customer.
- Will require to work in US hours shift and or weekend shift on a rotational basis
- Monitor service platforms by available monitoring tools
- Initiate troubleshooting activities if something wrong is found by monitoring
- Answer service-related questions and feedback from users thru email and phone
- Provide user access control and termination, as and when requested
- L1 and L2 ticket handling, basic troubleshooting, and incident resolution wherever possible
- Should be good at handling bridge calls.
- Basic Knowledge of Windows Services.
- Knowledge of Linux is an added advantage
- Should be flexible enough to learn new process as and when required.
Sourced from naukri
Skills
it operationsTroubleshootingoperations analystaccess controlMonitoring ToolsResearchCommunication SkillsMedicaloperationsLinux
About Conduent
Conduent
BPO
11.0k+
employees
2017
9 years old
Bengaluru/Bangalore, Karnataka
India
About
Conduent specializes in delivering digital business solutions across various sectors, leveraging advanced technologies to improve public and private service delivery.
Industries
BPOAnalytics & KPO
Employee ratings
3,296 reviews
3.4/ 5
Culture
3.4
Career growth
2.4
Work-life
3.7
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