IT Operations Analyst I

Monitors and applications and processes issues, recommends long term remediation steps.

Creates documented process for daily activities

Researches and advises on production anomalies.

Applies functional knowledge of the processes for remediation of anomalies.

Applies functional knowledge to support incident management requests.

Works with Support Teams to define root cause and replicate issues.

Works with Support Team to re mediate issues.

Verifies environment stability.

Recognized as an subject matter expert on Process and Systems.

Mentors and trains team members.