IT & Network Administrator / AWS Cloud Architect

Role & responsibilities

We are seeking an experienced and service-oriented IT & Network Administrator / AWS Cloud Architect to manage our AWS cloud environment, corporate IT infrastructure, networking systems, hardware procurement, and technical support operations.The successful candidate will work closely with our internal teams, US-based colleagues, clients, vendors, and service providers. This role requires strong hands-on expertise in AWS, system administration, networking, security, troubleshooting, procurement, and client communication. Experience 5+ years of experience.

Key Responsibilities1. AWS Cloud Administration and Architecture

• Design, deploy, administer, monitor, and optimize secure and highly available AWS environments.
• Maintain AWS infrastructure supporting applications, websites, APIs, databases, backups, and business operations.
• Plan and execute application, server, workload, and database migrations to AWS.
• Configure and manage services such as:
• Amazon EC2, VPC, S3, RDS, Route 53, CloudFront and Elastic Load Balancing
• IAM, AWS Organizations, Security Groups, Network ACLs and AWS KMS
• CloudWatch, CloudTrail, AWS Config and Systems Manager
• AWS Backup, Auto Scaling, Lambda and relevant container services
• Design VPCs, public and private subnets, routing tables, NAT gateways, internet gateways, VPC peering and site-to-site VPN connections.
• Manage cloud databases, backup schedules, snapshots, restoration procedures, high availability and disaster recovery.
• Apply AWS security best practices, including least-privilege access, encryption, logging, patching and vulnerability remediation.
• Monitor availability, performance, security and cloud expenditure.
• Implement cost-control measures, resource tagging and capacity planning.
• Maintain infrastructure diagrams, configurations, access records and operating procedures.
• Respond to AWS incidents and perform root-cause analysis.

2. System Administration and IT Infrastructure

• Install, configure, maintain and troubleshoot desktops, laptops, workstations, servers, printers, scanners and related peripherals.
• Administer Windows and/or Linux operating systems, including user accounts, permissions, updates, patching and system security.
• Maintain office IT infrastructure, including switches, routers, firewalls, wireless access points, cabling, racks and power-backup equipment.
• Manage identity and access services such as Active Directory, Microsoft Entra ID, Group Policy, DNS and DHCP.
• Support Microsoft 365 or Google Workspace, email, collaboration tools, file sharing and endpoint security.
• Manage antivirus/EDR, device encryption, asset inventory, software licensing, backup and recovery.
• Provide onboarding and offboarding support, including account creation, device setup and access removal.
• Perform preventive maintenance and maintain accurate IT asset and configuration records.

3. Network Administration

• Design, configure, monitor and troubleshoot LAN, WAN, WLAN, VPN and VLAN environments.
• Configure and maintain routers, managed switches, wireless controllers, access points and firewalls.
• Demonstrate strong knowledge of:
• TCP/IP, IPv4/IPv6, subnetting, routing and switching
• DNS, DHCP, NAT/PAT, ARP, ICMP and SNMP
• VLANs, trunking, inter-VLAN routing, STP/RSTP and link aggregation
• Static routing and routing protocols such as OSPF and BGP
• Site-to-site VPN, remote-access VPN, IPsec and SSL/TLS
• Firewall rules, access-control lists, network segmentation and zero-trust principles
• Wi-Fi standards, SSIDs, WPA2/WPA3 and wireless troubleshooting
• Bandwidth management, Quality of Service and internet-link redundancy
• Monitor network availability, latency, packet loss, bandwidth and device health.
• Troubleshoot connectivity, routing, DNS, DHCP, VPN, wireless and performance issues using appropriate diagnostic tools.
• Coordinate with internet service providers and other vendors to resolve outages and service problems.
• Maintain network diagrams, IP-address records, device configurations and backup copies.

4. IT Procurement and Vendor Management

• Assess business and technical requirements for computers, networking equipment, servers, peripherals, software and cloud services.
• Prepare specifications, cost estimates, comparative quotations and detailed procurement budgets.
• Recommend suitable products based on compatibility, performance, security, scalability, warranty and total cost of ownership.
• Present budgets and recommendations to management and obtain approval before purchasing.
• Source products from approved vendors and negotiate pricing, delivery schedules, warranties and support terms.
• Procure approved hardware, software, licenses and services in accordance with company policies.
• Verify delivered products, coordinate installation and maintain purchase, warranty and asset records.
• Manage vendor relationships, renewals, support contracts and replacement planning.

5. Communication, Client Support and Documentation

• Communicate directly with the US team and clients to understand their infrastructure, networking, system-setup and support requirements.
• Provide professional remote support for computers, applications, networks, VPNs, cloud services and user-access issues.
• Participate in meetings across applicable US time zones when required.
• Explain technical matters clearly to both technical and non-technical stakeholders.
• Record incidents, requests, actions and resolutions through a ticketing or service-management system.
• Coordinate installations, migrations, maintenance windows and incident responses with clients and internal teams.
• Prepare technical documentation, standard operating procedures, knowledge-base articles and client handover documents.
• Provide timely status updates and follow issues through to successful resolution.
• Handle client systems, credentials and business information with strict confidentiality.

Required Qualifications

• Bachelors degree or diploma in Computer Science, Information Technology, Network Engineering or a related discipline.
• Relevant professional experience in IT infrastructure, network administration, system administration and AWS cloud operations.
• Hands-on experience managing production AWS environments and on-premises IT infrastructure.
• Strong troubleshooting, analytical, documentation and problem-solving abilities.
• Strong written and spoken English, with the confidence to communicate directly with US-based teams and clients.
• Willingness to provide support during agreed US business hours, maintenance windows or critical incidents when necessary.

Mandatory CertificationsCandidates must hold:

• At least one current AWS certification, preferably:
• AWS Certified Solutions Architect Associate or Professional
• AWS Certified SysOps Administrator Associate
• AWS Certified Advanced Networking – Specialty
• Cisco Certified Network Associate (CCNA) or a comparable networking certification, such as:
• CompTIA Network+
• Juniper Networks Certified Associate (JNCIA-Junos)
• Aruba Certified Network Technician/Associate
• Fortinet networking or security certification

Candidates should provide valid certification details during the recruitment process.

Key Competencies

• Ownership and accountability
• Customer-service orientation
• Clear and professional communication
• Strong planning and organizational skills
• Attention to security and detail
• Ability to prioritize multiple requests
• Vendor negotiation and commercial awareness
• Ability to work independently and collaborate across international teams