IT Monitoring Specialist
Changepond Technologies · Chennai · onsite · Posted 21d ago
Undisclosed3–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Infrastructure Monitoring Alert Management
- Monitor global CIT-OC - IT Operations and services on a 24 7 basis using enterprise monitoring tools.
- Analyze, validate, and classify alerts to distinguish between false positives and genuine incidents.
- Identify impact, urgency, and priority of incidents based on predefined SLAs.
- First-Level Technical Support
- Perform basic troubleshooting on Windows Server and Linux Server environments.
- Conduct basic checks on database systems such as Oracle, SQL Server, and MySQL.
- Collect logs, verify service status, and perform initial diagnostics before escalation.
- Incident Management Escalation
- Log incidents with accurate details in ITSM tools such as ServiceNow, Remedy, or equivalent.
- Follow the incident lifecycle including logging, categorization, prioritization, escalation, and closure.
- Escalate unresolved issues to L2/L3 teams within defined SLAs.
- Documentation Reporting
- Maintain detailed incident records, shift handover notes, and operational documentation.
- Identify recurring incidents and report trends to senior operations or engineering teams.
- Shift Operations Collaboration
- Work in rotational shifts providing 24 7 coverage, including nights, weekends, and holidays.
- Collaborate with global teams to ensure smooth operations and effective incident resolution.
- Operating Systems: Windows Server, Linux Server
- Databases: Oracle, SQL Server, MySQL (basic administration and monitoring)
- Monitoring Operations: Infrastructure and service monitoring, alert analysis
- ITSM Tools: ServiceNow, Remedy, or equivalent
- Incident Management: Incident lifecycle, SLA-based escalation
- Strong analytical and problem-solving skills
- Attention to detail and operational discipline
- Clear and effective communication
- Ability to work under pressure in a 24 7 environment
- Team collaboration and accountability
- 3-6 years of experience in IT support, infrastructure monitoring, or IT operations
- Bachelor s degree in IT, Computer Science, or a related field
- Preferred (not mandatory) certifications:
- Microsoft Certified: Windows Server Fundamentals / Administrator Associate
- Linux certifications: RHCSA, LFCS, or equivalent
- Database fundamentals: Oracle OCA, SQL Server MTA, or similar
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
it operationsitsmIncident ManagementDiagnosticsclassificationLinux ServerIncident ResolutionDatabase Systemsitsm toolsMonitoring ToolsIT MonitoringMySQLLinux CertificationsAdministrationIT SupportLinux
About Changepond Technologies
Changepond Technologies
IT Services & Consulting
757
employees
2000
26 years old
Chennai, Tamil Nadu
India
₹5.9L PA avg
Avg at Changepond Technologies
About
Changepond offers IT Services, Process Automation with Digital Intelligence, Cloud Modernization, HyperAutomation, Software Quality Engineering and Engineering in Industrial Services
Industries
IT Services & Consulting
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10 reviews
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Culture
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