IT Monitoring Operations Analyst
Acolad group · Chennai · onsite · Posted 53d ago
Not disclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job description:
About the role
About the role
Monitoring Acolad's IT applications and infrastructure.
Key Responsibilities
- Permanently checking the IT Monitoring Dashboard or similar tools for any alerts.
- Validating and troubleshooting alerts through the monitoring tools and identifying false alerts.
- Checking for potential incidents not showing on the Dashboard.
- Raising all incidents in the ticketing system.
- Liaising with Helpdesk and Operations Teams for minimum downtime and swift resolution of any incidents.
- Communicating incidents or incident related topics to other IT team members.
- Bachelor's degree in a relevant area.
- 1 year of experience in similar job.
- Client-oriented, customer support, IT Monitoring experience will be preferred.
National & Festival Holidays
Medical Insurance
Sourced from foundit
Skills
Monitoring DashboardTicketing SystemIT Monitoring