It Manager

Key Responsibilities

1. IT Infrastructure Management
   
• Manage and maintain servers, computers, laptops, printers, scanners, network equipment, Wi-Fi, and other IT assets.
• Ensure smooth functioning of LAN, WAN, internet, VPN, and hospital communication systems.
• Monitor IT infrastructure performance and resolve technical issues promptly.
2. Hospital Information Systems
   
• Manage and support Hospital Information System (HIS/HMS), EMR/EHR and other hospital applications.
• Coordinate with vendors for implementation, customization, troubleshooting, and upgrades.
• Ensure availability of systems used by OPD, IPD, Emergency, OT, ICU, Pharmacy, Laboratory, Radiology, Billing, MRD, HR, and other departments.
3. IT Support & Helpdesk
   
• Supervise day-to-day IT support for hospital staff.
• Establish an effective IT helpdesk/ticketing mechanism.
• Ensure timely resolution of hardware, software, network, and application-related complaints.
4. Data Security & Cybersecurity
   
• Implement appropriate measures for protection of hospital data and confidential patient information.
• Manage user access, passwords, permissions, antivirus, firewall, endpoint security, and security monitoring.
• Conduct regular data backup and recovery checks.
• Ensure compliance with applicable data protection, cybersecurity, and hospital IT requirements.
5. Server & Database Management
   
• Monitor hospital servers, databases, storage systems, and backups.
• Ensure regular backup of critical hospital data.
• Develop and maintain disaster recovery and business continuity procedures.
6. IT Asset Management
   
• Maintain an updated inventory of IT hardware, software, licenses, and other technology assets.
• Plan procurement, replacement, upgrades, and AMC/CMC requirements.
• Control IT asset allocation and utilization.
7. Vendor Management
   
• Coordinate with HIS/HMS, hardware, networking, internet, CCTV, biometric, and other IT vendors.
• Monitor vendor performance and service-level agreements.
• Evaluate quotations and provide technical recommendations for IT procurement.
8. CCTV, Biometric & Digital Systems
   
• Supervise hospital CCTV, biometric attendance, access-control, display systems, digital signage, and other technology-enabled systems.
• Coordinate with concerned departments for system integration and maintenance.
9. IT Projects & Digital Transformation
   
• Identify opportunities to improve hospital processes through technology.
• Lead implementation of new IT systems and digital initiatives.
• Support automation of administrative and clinical processes.
10. Team Management
    
• Lead and supervise IT executives, engineers, technicians, and support staff.
• Allocate responsibilities and monitor team performance.
• Conduct training and awareness sessions for hospital employees on IT systems and cybersecurity.
11. Business Continuity
    
• Ensure critical IT systems remain available 247, particularly for Emergency, ICU, OT, Laboratory, Radiology, Pharmacy, and Billing.
• Develop preventive maintenance and downtime management procedures.
• Maintain appropriate backup and recovery arrangements.
12. Reporting & Compliance
    
• Prepare periodic IT performance and incident reports for management.
• Maintain IT policies, SOPs, documentation, and system records.
• Support internal and external audits related to IT infrastructure, information security, and hospital systems.