GURUGRAM · FULLTIME
IT Manager
Holiday Inn
Gurugram · onsite · Posted 35d ago
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Section · 01
About this role
Duties and responsibilities
Financial Returns
Financial Returns
- Initiate new technology planning, selection/specification process and implementation that would enhance business needs productivity
- Perform an assessment of hotel needs, determine priorities, objectives, prepare ROI and create capital expenditure budget in accordance to the Global Technology Standards.
- Ensure that the technology investments are well spent by effective decision-making, successful implementation, arranging and overseeing installation, hands on involvement, as well as directing support and troubleshooting.
- To sustain excellent relationship with vendors and interact positively to ensure that they meet or exceed contractual commitment, obtain quality service, support and pricing of technology projects and procurement
- Provide system training programs and manuals, arrange large group training sessions in coordination with the Training Manager in order to have productive operations of hotel systems.
- Provide support, respond to problems, keep colleagues informed with the status of issues, and ensure solutions are consistent with the business needs and IHG policies.
- Keep own self informed of new hotel technology accomplishment through online communication tools, demonstration and training.
- Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
- Consistently provide quick resolutions, identify, analyse, solve issues creatively, effectively and quickly in consistent with the IHG policies.
- Monitor hotel technology (computer and Network) operation proactively to ensure minimal interruptions.
- To develop and consistently enhancing best practice process in order to increase colleagues productivity and to provide seemly guest service
- Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
- Manages IR activities to ensure the hotel infrastructure and applications systems are functional at all times.
- Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
- Ensures solutions are consistent with the client's needs and brand specific IR environment.
- Manages vendors for property IT requirements functioning as escalation point for problem resolution.
- Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
- Provides Internet support and maintenance (if applicable)
- Provides cable management support.
- Consults on specific application issues or hardware/software problems.
- Provides feedback to Lodging IR on application functional performance and system performance.
- Enforce IHG technology policies and standards.
- Ensure IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements (e.g. PCIDSS, PII and Data Protection.
- Maintain an accurate asset management of hardware and software.
- Maintain an expert understanding of the property's business needs, methodologies, strategies and upcoming projects. Keeps current with property, competitor and like industry uses of technology.
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Section · 02
Skills
Internet support and maintenanceTroubleshootingAsset ManagementCable ManagementTechnology Planningsystem training
Section · Company
About Holiday Inn
Holiday Inn
Hospitality
1.9k+
employees
1952
74 years old
Memphis, Buckinghamshire
United States (USA)
₹4.3L PA avg
Avg at Holiday Inn
About
Holiday Inn strives to provide exceptional hospitality, focusing on making guests feel welcomed and valued across the globe.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
10 reviews
4.0/ 5
Culture
3.7
Career growth
3.9
Work-life
3.5
Employees rate it well for
Overall Company40Job Security39
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