IT Manager

Ramtaranga Group | Job Description Page 1

JOB DESCRIPTION

IT Manager

Ramtaranga Aero Systems Pvt. Ltd. & Ramtaranga Solutions Pvt. Ltd.

Employment scope Group-wide role supporting both Ramtaranga Aero Systems Pvt. Ltd. and Ramtaranga

Solutions Pvt. Ltd.

Employment type Permanent

Location Bangalore, Karnataka, India

Reporting to Head of Operations

Travel Frequent travel is required

Experience Minimum 3 years of relevant IT operations or systems-administration experience

ROLE PURPOSE

The IT Manager will manage day-to-day IT operations and the technology asset ecosystem across Ramtaranga Aero

Systems Pvt. Ltd. and Ramtaranga Solutions Pvt. Ltd. The role is responsible for ensuring that computers, servers,

software, devices, networks, and related IT services are available, secure, documented, and fit for business use. This

position owns the full IT asset lifecycle, vendor coordination, new-joiner technology readiness, and practical resolution of

technical issues.

KEY RESPONSIBILITIES

IT asset management and device control

• Own the end-to-end lifecycle of IT assets, including procurement requests, receipt, registration, allocation,

configuration, maintenance, replacement, recovery, and secure disposal.

• Maintain an accurate asset register covering laptops, desktops, mobile devices, servers, network equipment, software

licenses, accessories, warranties, and assigned users.

• Implement and maintain geo-tagging or location-record processes for company devices, ensuring records are current

and traceable.

• Conduct periodic asset verification, reconciliation, and audit support; investigate missing, unassigned, or

non-compliant assets.

Systems, hardware, software, and server operations

• Set up, test, configure, troubleshoot, repair, and maintain computer hardware, operating systems, applications,

servers, peripherals, and related IT infrastructure.

• Manage user accounts, access requirements, software installations, system updates, backups, and standard device

configurations.

• Maintain reliable availability and performance of IT systems; identify issues, coordinate fixes, and document resolution

steps.

• Support network connectivity, Wi-Fi, printers, meeting-room technology, endpoint peripherals, and other workplace IT

services.

Data protection and IT security support

• Maintain practical controls to safeguard company data, including backup monitoring, access control, endpoint

protection, patching coordination, and secure configuration practices.

• Coordinate with the Group Cybersecurity Engineer and technology leadership on asset visibility, access changes,

device compliance, incident support, and security requirements.

• Ensure secure handling, handover, return, and sanitization of devices and accounts during onboarding, transfers, and

offboarding.

New-joiner onboarding and user support

• Prepare and issue laptops, devices, accounts, software access, accessories, and essential IT setup for new recruits

before their joining date.

• Deliver clear user onboarding, maintain setup checklists, and provide responsive first- and second-line IT support.
• Track support requests, prioritize business-impacting incidents, communicate status, and maintain an accessible

knowledge base or IT SOPs.

Vendor, purchasing, and quotation management

Ramtaranga Group | Job Description Page 2

• Source and evaluate technology tools, hardware, software, services, and support partners based on approved

requirements.

• Obtain and compare quotations, coordinate purchase documentation, manage vendor communication, and support

timely procurement and renewals.

• Maintain vendor, warranty, contract, service, and license records; follow up on service quality, repairs, replacements,

and escalations.

• Provide clear technical recommendations and budget inputs for IT purchases, upgrades, renewals, and infrastructure

needs.

QUALIFICATIONS & EXPERIENCE

• Bachelors degree or diploma in Information Technology, Computer Science, Computer Engineering, Electronics, or a

closely related discipline.

• Minimum three years of hands-on experience in IT support, IT operations, systems administration, infrastructure

support, or IT asset management.

• Demonstrated experience supporting end users, configuring business devices and software, and coordinating with

technology vendors.

REQUIRED SKILLS & KNOWLEDGE

• Computer hardware, operating systems, device setup, troubleshooting, software installation, user administration,

basic server administration, and network-support fundamentals.

• IT asset management, inventory control, device allocation, geo-tagging/location records, warranty tracking, software

licenses and license records, and asset-audit practices.

• Backup awareness, data protection, endpoint security, patching, access management, and secure IT operations.
• Vendor management, quotation comparison, purchasing coordination, documentation, and service-level follow-up.
• Strong communication, customer-service, organization, problem-solving, documentation, and prioritization skills.

PROFESSIONAL COMPETENCIES

• High ownership and reliability in handling company assets, user access, and sensitive business information.
• Ability to work independently, manage multiple priorities, and coordinate effectively with staff, vendors, leadership,

and technical teams.

• Willingness and ability to undertake frequent travel as required for group operations.

Employment & Compliance Note: This job description describes the role and hiring expectations. Employment terms, working conditions,

statutory benefits, safety requirements, leave, social-security obligations, data handling, confidentiality, intellectual-property arrangements

and other employment matters are subject to the executed employment documents, company policies and the applicable laws and rules in

force in India and Karnataka, as applicable to the establishment and role.