IT Manager

Job Description - IT Manager

Location: Pune

Job Summary

The IT Manager role will -

1. Emphasizes automation, data-driven decision-making, and digital transformation initiatives to enhance organizational efficiency.
2. Oversee the organization s IT infrastructure, systems, and services, ensuring secure, reliable, and efficient operations.

Responsibilities

• Identify opportunities to enhance business efficiency through technology and drive automation of repetitive processes.
• Collaborate with business teams to digitize manual processes and improve operational efficiency.
• Conduct periodic audits, risk assessments, and disaster recovery drills.
• Implement and monitor cybersecurity policies, firewalls, antivirus, and backup solutions.
• Safeguard company data and ensure compliance with industry standards and regulatory requirements.
• Prepare and manage the IT budget efficiently.
• Lead digital transformation, cloud adoption, and modernization initiatives.
• Design and implement RPA solutions using platforms like UiPath, Power Automate, or Automation Anywhere.
• Explore AI, analytics, and automation trends to recommend innovative solutions.
• Manage and maintain servers, networks, databases, and hardware/ software assets.
• Oversee installation, configuration, upgrades, and integration of systems and applications.
• Ensure high availability, performance, and reliability of IT systems.
• Lead the IT support team to resolve user issues promptly; implement helpdesk processes and monitor SLAs.
• Provide technical guidance, knowledge sharing, and training to staff.
• Develop and maintain ETL workflows, data pipelines, and automated reporting dashboards.
• Monitor, troubleshoot, and optimize automation workflows.
• Supervise, mentor, and develop IT team members; define clear goals, KPIs, and performance evaluation methods.
• Foster a culture of innovation, accountability, and continuous learning.

Qualifications & Skills

• Bachelor s or Master s degree in Computer Science, Information Technology, or a related field.
• 6-14 years of progressive IT experience, including IT operations, systems administration, and network management.
• Experience in automation, process improvement, or workflow optimization.
• Strong knowledge of IT infrastructure, networking, databases, and cloud technologies.
• Hands-on experience with RPA platforms (UiPath, Power Automate, Automation Anywhere) and data integration tools.
• Proficiency in SQL, APIs, Python, or other scripting languages for automation.
• Solid understanding of ETL, data pipelines, and workflow automation.
• Familiarity with cybersecurity standards, compliance frameworks, and data protection regulations.
• Excellent problem-solving, leadership, and communication skills.
• Ability to manage multiple priorities and projects in a fast-paced environment.

Desired Certifications

• ITIL, PMP, or Prince2 (for process & project management).
• Microsoft Certified: Azure Administrator/Architect.
• Cisco Certified Network Associate (CCNA) or equivalent.
• Certified Information Systems Security Professional (CISSP) or CompTIA Security+.
• RPA certifications (UiPath Advanced Developer, Power Automate, Automation Anywhere).
• Cloud certifications (Microsoft Azure, AWS, Google Cloud).