It Manager

Job Description:

• Take care of day to day Network, WAN /LAN/ VPN (SSL, IPSEC, PPTP, TCP/IP, and DNS), DHCP, and UDP related calls.
  • Good practical knowledge of (LAN & WAN) component (Switches, router & firewall) with real time support.
• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Maximising network performance through ongoing monitoring and troubleshooting
• Updating network equipment to the latest firmware releases
• Reporting network status to key stakeholders

Maintains, monitors and troubleshoots within the roles of Incident Management (Return-to-Service) and/or Problem Management (Reason for Outage).
• MPLS network and Wireless (Plan deployment and operation).
• Solid understanding of Network Administration, including users, permissions, Client/Server networks, login authentication, SNMP, Network Admin. Software, etc.
• Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment;
• Defining network policies and procedures; establishing connections and firewalls.
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation
• Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
• Excellent analysis, trouble shooting, and communications skills
• Ability to provide detailed case notes according to internal procedures and standards of quality,
• Video conferencing arranging for senior management.

Desired Skills & Experience:

• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP,
  • SNMP, FTP, TFTP, Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.
  • Cisco switches Spanning Tree, Virtual- Chassis, Aggregated Interfaces, Access list, VRRP, Port security
• Manage and troubleshoot on FortiGate firewall (ipv4 policies, Security profile and VPN setup)
• Cisco routers and firewalls and switches NAT, VPN (Site to site and RA).
• HPE routers and firewalls and switches NAT, VPN (Site to site and RA).
  • Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w., IPSEC VPN/SSL-VPN/NAT/GRE/
  • FortiGate FW/GW Configure Firewall polices
  • Routing protocols Static, Policy based routing, OSPF, BGP.
  • Network Monitoring/Diagnostic tools: - Net flow / SFLOW, Wireshark, MRTG, SNMP NTP etc.
  • Desirable: - Any web filtering tool experience.
• Hands on experience on Routers, firewall, L3 and Access Switches
• CCNA certified.
• Microsoft certified ( MCSC / MCSA ).
• Good understanding of Active Directory, Win Server, IIS, SQL, and Web services in a high availability environment d.

Soft Skills:

• Thorough knowledge of troubleshooting remote access issues
• Excellent communication skills, (active listening skills)
• Able to articulate and speak with clear voice
• Diplomatic and must have interpersonal skills
• Able to understand the businesss objectives
• Must have empathy with end users
• Team player
• Professional code of conduct
• Must have a good understanding of the organization
• Must have basic technical knowledge of all technology used for the business processes.
• Good writing techniques (English)
• Good phone techniques (English)