IT Manager

Position: IT Manager

Location: Mumbai, India About LRN: LRN is the world's leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world's most respected and successful brands—we're proud to be the long-term partner trusted to reduce organizational risk and drive principled performance. Named one of Inc Magazine's 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.

About the role: We are seeking a skilled, accountable, and proactive IT Manager / Systems Administration Team Lead to join our Corporate IT team.This role will be responsible for leading IT operations, managing and maintaining core infrastructure, ensuring reliable end-user support, and driving disciplined execution across systems, services, and support processes. The ideal candidate will combine strong hands-on technical administration experience with clear ownership, proactive communication, team leadership, and a continuous improvement mindset have hands-on experience in system administration and expertise in managing modern IT tools and platforms.

Requirements What you'll do:

• Manage and maintain Active Directory (AD), including user provisioning, access management, and group administration.
• Configure, monitor, and maintain Windows Server 2016 and 2019 environments.
• Technically skilled Administer Office 365, including Exchange Online, SharePoint, and Teams, ensuring optimal functionality and security.
• Act as a SharePoint Admin, managing site collections, permissions, storage allocation, automated archiving and workflows to enhance collaboration.
• Act as an Intune Admin, managing device deployments, app deployments, device configuration deployments, and troubleshooting.
• Lead hardware and software support for end users, including procurement, deployment, maintenance, and troubleshooting.
• Partner closely with the People Operations team to support user onboarding, offboarding, and employee lifecycle management.
• Provide administrative support for Teams and Zoom platforms, ensuring reliable communication services.
• Oversee identity and access management using Entra ID (Azure Active Directory) and Okta, including MFA and SSO configurations.
• Experience with AWS and Palo Alto firewall configuration, administration, and troubleshooting.
• Oversee day-to-day management of SaaS platforms, VPN services, end-user support, endpoint security operations, vendor coordination, access control, IT asset lifecycle management.
• Own ITSM ticket queue management, including SLA performance, backlog review, aging-ticket control, ticket quality, closure discipline, and monthly reporting with identified improvement areas.
• Lead incident and problem management activities, including timely escalation, root cause analysis, corrective action tracking, and preventive measures to reduce repeat issues.
• Provide proactive stakeholder communication for service issues, escalations, operational updates, planned changes, and leadership reporting.
• Troubleshoot and manage end-user devices running Windows and macOS, ensuring compliance with security standards and seamless operations.
• compliance with security standard Coordinate and manage the shipping and tracking of IT equipment globally, ensuring timely delivery and proper configuration.
• Develop, implement, and maintain IT policies, procedures, and documentation to support business operations and audit readiness.
• Monitor system performance and ensure the security and integrity of the IT environment.
• Working knowledge of ISO 27001 and SOC 2 compliance requirements.
• SaaS application Licenses and budget (Capex and Opex) management.
• Provide responsive and professional support for executive leadership requirements and escalations.
• Use scripting and automation tools, including PowerShell, to improve operational efficiency, reduce manual effort, and standardize repeatable tasks.
• Drive operational excellence through strong ownership, responsiveness, disciplined execution, and continuous process improvement.
• Build, mentor, and lead a high-performing IT team through clear direction, delegation, regular feedback, performance tracking, accountability, skill development, and ongoing coaching.

What we're looking for:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Minimum 8-10 years of experience in system administration or a similar role
• Certifications in Microsoft 365, ITIL, AWS, or Okta would be an added advantage.
• Experience managing or supporting a global IT team.
• Strong proactive stakeholder communication and escalation management skills.
• Demonstrated expertise in managing and leading corporate technology infrastructure initiatives.
• Strong aptitude for driving innovation, streamlining processes, and implementing automation.
• Self-starter with the ability to think independently and take full ownership of tasks and projects.
• Exceptional communication and interpersonal skills to collaborate effectively across teams.
• Advanced problem-solving and analytical skills for identifying and addressing complex challenges.
• Proven ability to prioritize tasks and perform efficiently in a fast-paced, dynamic environment.

Benefits LRN is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Excellent medical benefits, including family plan
• Paid Time Off (PTO) plus India public holidays
• Competitive salary
• Combined Onsite and Remote Work