It Manager

Role & responsibilities

1. IT Infrastructure Management

• Manage servers, desktops, laptops, printers, network equipment and other IT assets.
• Maintain LAN/WAN, Wi-Fi, VPN, internet connectivity and office network infrastructure.
• Ensure high availability and performance of critical IT systems.
• Manage hardware procurement, installation, configuration and lifecycle management.
• Maintain IT asset inventory and documentation.

2. ERP & Business Application Management

• Administer and monitor the company's ERP and business applications.
• Coordinate with ERP developers/vendors for customization, troubleshooting and new module implementation.
• Understand business processes across Finance, HR, Purchase, Stores, Sales, CRM, Projects, Production and other departments.
• Ensure data integrity, user access controls and smooth integration between business applications.
• Identify opportunities to automate manual processes and improve operational efficiency.

SRVs' ERP environment currently includes modules such as MIS, Financial Accounting, Stores, Vehicle Management, Payroll, Purchase, Sales/Dispatch, CRM, Project Activity Management, CCTV, Biometric, Fixed Assets and Document Management.

3. Cybersecurity & Data Protection

• Implement and monitor IT security policies.
• Protect company systems against malware, ransomware, unauthorized access and data loss.
• Manage antivirus/endpoint security, firewalls, access controls and security monitoring.
• Conduct periodic vulnerability checks and security audits.
• Establish appropriate password, user-access and data-security policies.
• Ensure regular backup of critical business data and periodic restoration testing.

4. IT Support & User Management

• Provide timely IT support to employees and project/site teams.
• Manage user accounts, email IDs, access rights and permissions.
• Establish an effective IT helpdesk/ticketing process.
• Troubleshoot hardware, software, network and application-related issues.
• Train employees on ERP, cybersecurity and IT best practices.

5. CCTV, GPS, Biometric & Digital Systems

• Manage and monitor CCTV surveillance systems.
• Maintain biometric attendance systems.
• Coordinate GPS/vehicle tracking technology and related software.
• Ensure availability of supporting hardware, connectivity and data.
• Coordinate with vendors for installation, AMC and troubleshooting.

6. Cloud & Digital Transformation

• Manage cloud-based applications, storage and collaboration platforms where applicable.
• Evaluate emerging technologies such as cloud computing, AI, automation, analytics and business intelligence.
• Identify opportunities to digitize operational and project processes.
• Support management with technology-driven MIS and dashboards.

7. IT Vendor & AMC Management

• Manage IT vendors, software providers, hardware suppliers and AMC partners.
• Evaluate quotations and technical proposals.
• Monitor vendor SLA and service quality.
• Negotiate service contracts and ensure cost-effective IT procurement.

8. IT Policy, Compliance & Documentation

• Develop and maintain IT policies, SOPs and security procedures.
• Maintain records of IT assets, licenses, warranties and AMC contracts.
• Ensure software licensing compliance.
• Maintain appropriate documentation for network architecture, systems and applications.
• Support internal/external audits related to IT systems.

9. Project & Site IT Support

• Provide IT infrastructure support for solar project offices and remote sites.
• Coordinate internet connectivity, networking, CCTV, communication and IT equipment at project locations.
• Support secure connectivity between corporate office and project sites.
• Ensure business continuity for critical project operations.

10. Management Reporting

• Prepare periodic IT performance reports for management.
• Report on IT incidents, system uptime, cybersecurity events, backups and infrastructure status.
• Recommend technology investments based on business requirements and ROI.

Preferred candidate profile

The ideal candidate should be a hands-on IT professional and manager capable of independently managing infrastructure, ERP, cybersecurity, users, vendors and technology projects.